End User Computing Analyst 1- hybrid in Pittsburgh, PA

Location: Hybrid in Pittsburgh, PA

Job Type: Full Time/Contract- 3 months

Work Authorization: No Sponsorship

The A.C.Coy Company has an immediate need for an End User Computing Analyst for a contract position.

Responsibilities

Provide technical support for corporate end user's computing devices such as desktops, laptops, tablets, printers, scanners, and mobile phones

Assist with establishing end user computing hardware and software standards

Prepare knowledgebase information for the Service Desk. Train the Service Desk on new knowledgebase entries as appropriate

Perform inventory of end user computing devices

Demonstrate the ability to execute job responsibilities under pressure while effectively documenting and communicating as necessary

Handles problems recognition, research, resolution and follow up for routine end user problems, referring more complex problems to Specialist

Answers, evaluates, and prioritizes incoming requests for assistance for users experiencing problems with software and hardware

Ensures issues are tracked and maintains communications by providing updates, status, and completion information to the end user in appropriate communications method

Qualifications

1-3 years' experience providing end-user support

Desktops

Tablets

Printers

Scanners

Mobile Phones

Contract