Technical Consulting Engineer

Technical Consulting Engineer What You'll Do Technical Consulting Engineers provide expert level technical services on a worldwide basis both remotely and on-site for SD-WAN Solutions to customers and partners.

These services cover every phase of the post-sales customer lifecycle: plan, build, and run.

Who You'll Work With The Cisco Support Services group provides support for customers around the globe.

Your opportunity to impact the networks and systems that surround us all are limitless and highly impactful.

Opportunities for career growth at Cisco will be bold, as we realize our vision to become the #1 IT Company in the world.

Make an impact with us!

The Cisco Network SD-WAN solutions team is a dynamic group of technologists passionate about a wide variety of subjects.

We love sharing our knowledge and not a day goes by where we do not learn something new from our peers.

Our culture thrives on collaboration and teamwork.

This small but growing team supports a diverse range of innovative products both Cisco and select partner technologies giving customers a personal single point of contact for issue resolution.

Our customers bring us new and exciting challenges and we drive these cases to resolution with our passion to provide our customers with not just an answer but also the best answer, as fast as possible.

Who You Are * You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution * Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity * Effectively utilize moderate to complex lab setups to recreate and solve problems * Submit complete and correct software defect reports in his or her area of expertise * Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action * Excellent collaboration, crisis management and communications skills * Working with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer.

* Review customer data in the form of network topologies, and crash, log, or other diagnostic files for anomalies * You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction * You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers Minimum Qualifications: You possess a fundamental working knowledge of computer and networking industry, products and protocols including * WAN Architecture * Routing Protocols such as BGP and OSPF * Understanding of Linux systems * Understanding of virtualization technologies such as VMWare and KVM * Understanding of Cloud Technologies such as AWS, Azure, and Openstack * Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL * Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 6 years related experience or MS in a technical field (CS/EE preferred) Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.