Parts Customer Service Representative

Landscapers Supply, Inc.

Department: Service and Parts

Job Title: Parts CSR

Reports To: Store Manager

Full/Part Time: Part

Direct Reports: No

Salary/Wage: $17 and up, based on experience

About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware)

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.

Think you’d be a good fit?

Join the Landscapers Supply Team!

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates:

Innovate – Strive to be the best in space and inspire a growth mindset

Motivate – Develop all employees and instill a common purpose

Praise – Love our customers and teammates via open communication

Amaze – Exceed the expectations of every customer!

Collaborate – Work together in a positive, flexible and efficient way

Trust – Have respect for all customers and teammates – integrity matters!

Landscapers Supply is a place where you can make an IMPACT every day!

Benefits (some benefits may vary based on FT / PT availability)

Health/Dental Insurance

Paid time off

Paid holidays

401(k) matching

Closed on Sundays

Employee discount

Professional development

Opportunities for advancement

Job Description

As our Parts CSR, you will play a critical role in supporting Landscapers Supply’s ability to serve our external service customers with high efficiency.

Your role is to enable our customers to get the parts they need as quickly as possible and to have a great experience doing so. You offer expertise in identifying the part number needed for the customer’s equipment model and then finding that part. You don’t, however, diagnose equipment malfunctions for the customer (you refer them to our service department for expert diagnosis).

This role is an advanced position that requires excellent communication skills as well as technical skill to find or order the correct parts. You are supported by a Parts Specialist, whose expertise you can rely on to help with difficult situations.

Your ability to listen and help customers in a friendly and efficient way is key to your success. Your efficiency helps customers keep moving and reduces the wait time for other customers. You are also able to direct customers to other parts of the store for their non-part needs. Customers will specifically remember you and how well you helped them.

Responsibilities

Greet and listen to Parts counter customers

Identify and lookup needed parts using vendor diagrams and websites

Pull needed parts from stock or order parts for future pickup

Check out customers at the cash register

Contact customers for parts pickup

Put away received parts, in-between serving customers

Stock, organize and clean Parts counter

Complete inventory cycle counts, in-between serving customers

Pull paperwork and parts for store transfers

Check in service orders (whenever service shop is closed)

Assist with special requests from the Parts Specialist or management

Required Qualifications

Experience working with equipment parts

Experience in the landscaping industry

Basic knowledge of engines and parts

Ability to have positive and friendly interactions with customers

Ability to be organized and calm in a fast-paced environment

Ability to have clear communication with colleaguesDesired Qualifications

Experience with Paladin POS

Physical Requirements

Ability to lift and handle up to 70 lbs.

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