Vital Records Assistant (Customer Service Assistant 2) PNs

Schedule: Full-time

What You'll Do:

The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking two experienced customer service specialists to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks:

Research & independently determine action needed in resolving most complex problems, questions & complaints pertaining to pending or finalized legal actions, the initial registration of vital events, & status of pending inquiry

Provide technical assistance to electronic data users (e.g., local health departments, coroners, funeral homes, hospitals) to properly enter, complete, & print all vital records in the electronic birth/death registration system

Determine when a court order or affidavit is needed to correct a vital record (e.g., electronic &/or paper birth, death, fetal death certificate) & explains procedures for filing a court order to customers

Research & respond to inquiries for which the customer has not received requested information

Review legal documents for completeness & accuracy

Search for original records & ensures that correct records are provided to customers

9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

*Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

Experience in public or human relations

Experience in handling difficult/angry callers

Experience working with computer software (e.g., Word, Excel)

Experience providing written and electronic communications

Experience handling a high volume of incoming calls

Experience in handling confidential information

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.

Job Skills: Customer Service

Technical: Data Entry, Information Technology, Operational and Administrative Support

Professional: Attention to Detail, Confidentiality, Customer Focus, Verbal Communication