Associate Program Manager

Summary

NBOME is seeking an Associate Program Manager that will be responsible for managing integrated activities within NBOME's Executive department in the division of Strategy & Quality Initiatives (SQI). The position calls for strong communication and collaboration skills. The APM will works collaboratively with multi-disciplinary teams within SQI (Client Services, UME-GME teams), across NBOME departments and with external stakeholders on multiple programs and projects.

This position has a hybrid schedule with 2 remote optional days (Monday and Friday) and 3 days mandatory onsite (Tues.-Thurs.) in the Conshohocken office.

Key Responsibilities:

Client Programs Support

Working with teams to collect, prepare, assign, document and manage projects that support multiple client programs, plan implementation and follow-up. Serving as a point of contact for intra- and interdepartmental projects. Communicating with leaders and team members to ensure client program projects are aligned with goals and meet project timelines.

Managing issues and risk by resolving and/or escalating to management.

Assisting in planning and materials preparation for client programs project team meetings, scheduling and facilitating project team meetings.

Developing and tracking project scope, goals, schedule, and deliverables.

Reporting

Maintaining accurate records and program documentation. Preparing and submitting regular meeting notes and project briefs for meeting follow up actions and assignments.

Track and document project status or impacts.

Preparation of program evaluation metrics and measures for quarterly reporting.

Collaboration

Actively collaborate with internal departments across the NBOME organization and external partners to ensure programs are aligned with organizational goals.

Assisting with internal departmental trainings and orientations regarding current, new, and developing programs or projects. Coordination of regular meetings and/or communications to ensure team members are oriented to and utilizing standard operating procedures.

Quality Assurance Program

Developing timelines and materials to support NBOME's Quality Assurance program, including the Standards and Assurances Committee and audit program. Maintaining quality assurance program documentation and follow-up on action items.

Reporting on quality assurance program metrics and communicating outcomes and deliverables through regular meeting. Identifying opportunities for quality assurance programs and process improvements.

Policy/Procedure and Documentation Management

Ensuring standard operating procedures (SOPs) are created and maintained, and assisting with training and orienting new team members

Maintaining policy and procedure program documentation and timelines

Reporting on program documentation, communicating policy and procedure management updates, and managing the process and timelines

Identifying opportunities for policy and procedure management process improvements

Qualifications

Bachelor's Degree required

5-7 years of experience in committee coordination and project planning.

Excellent computer proficiency in Access, Excel (Data Management), Word and Outlook.

Experience with working with a Learning Center Management System is preferred.

Ability to multi-task and balance competing priorities.

Superior written and oral communication skills.

Outstanding organization skills and attention to detail.

Flexibility and a team attitude.