Administrative Support Manager

Job Description

Salary: $45,000$58,000

Job Title: Administrative Support Manager

Company Overview:

Theralogix is a leading producer of scientifically formulated nutritional supplements made from premium ingredients, independently tested and certified, and trusted by healthcare providers and patients for over 20 years.

Position Summary: We are seeking a highly organized and motivated Administrative Support Manager to join our team! In this role, you will perform a variety of clerical, administrative, and customer support functions that contribute to the success of our team. You will support our Registered Dietitians, Operations, office staff, and nationwide sales team with day-to-day office tasks and special projects. The ideal candidate will have strong communication skills, attention to detail, and a proactive, team-oriented mindset.

Key Responsibilities:

Administrative & Operational Support

Answer and direct inbound telephone calls and assist with general product inquiries

Receive, sort, and distribute incoming mail daily

Mail customer samples and other requested materials in a timely and organized manner

Coordinate hospitality services for weekly staff meetings and other internal meetings as needed

Manage office supply inventory and place orders as necessary

Assist with monthly shipping of provider-related materials when needed

Coordinate travel, onboarding logistics, and other administrative support for new hires

Customer Service & Order Support

Respond to customer inquiries and concerns submitted through Zendesk, ensuring timely and professional resolution

Process check orders received by mail and ensure accurate data entry for fulfillment

Collaborate with other departments to address customer service issues and ensure a positive customer experience

Qualifications:

Bachelors degree required

Previous experience in an administrative, customer service, or office coordinator role preferred

Strong communication and interpersonal skills

Highly organized with strong attention to detail

Ability to manage multiple priorities and meet deadlines

Comfortable using Microsoft Office and web-based platforms (e.g., Zendesk, CRM systems)

Company Benefits:

Theralogix offers a comprehensive benefits package including health and life insurance, long-term/short-term disability/AD&D, 401K, paid vacation, and holidays.

Full-time