Manager, Patient Accounts

Be a part of a world-class academic healthcare system, Uchicago Medicine as a Manager of Patient Accounts in the Revenue Cycle Department. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area.

In this role, the Patients Account Manager will be responsible for the direction, supervision, evaluation and overall management of the supervisors and clericals within any of the Patient Account Service areas. This includes ensuring that new employees receive appropriate orientation and all employees receive ongoing in service education within the Patient Account Service areas.

Essential Job Functions

Supervise, assign, and direct the activities of all personnel in one or more of the following areas: Billing, Collections, IDPA Billing, Cash Applications, Patient Inquiry, and Medicare

Determine work flow, employee instructions and adherence to policy and procedures of the Hospitals, the department and any governing agencies (including but not limited to Board of Health, JCAHO, Illinois Department of Public Aid, Medicare) as they relate to general hospital information; remain current on all required policies and procedures for the Hospitals and for the major insurance carriers as they relate to billing and collection of patient accounts; remain knowledgeable on all bargaining unit contracts covering staff in the department

Evaluate annually the performance of the supervisory personnel of the above areas and clerical staff as per bargaining unit contracts covering staff in the department

Participate in the interviewing selection, orientation, and evaluation of employees under the designated areas of responsibility and initiate actions as necessary and according to Hospitals policies and bargaining unit contracts

Review, develop, recommend and implement goals and objectives for the department; ensure that area/staff meet goals set for the department; suggest methods to improve productivity/work flows to meet department goals

Develop departmental policy, procedure, standards, and operating manuals and assure supervisory and clerical staff implementation; ensure that all employees are informed of current and updated policies and procedures; review and regularly update internal controls for both management and clerical work

Remain current and knowledgeable on financial systems and work flows as they affect patient accounts; advise management on problems or changes needed to systems to maximize efficiency or improve patient relations

Maintain patient confidentiality as required by Hospitals policy and industry/legal standards

Acknowledge and support Hospitals defined goals and approach to patient care; attend regular training sessions and management classes to improve patient and customer communications

Collect and collate statistical data and graphs for required management reports relating to task performance and productivity

Investigate complaints and suggestions regarding patient account processing, and initiate a follow up with the customer complaint area

Assist in the intra and interdepartmental quality assurance program; make recommendation to address any problems/concerns identified; help to develop appropriate educational and training programs to address the problems/concerns in conjunction with the departmental training team

Required Qualifications

High school diploma required

Three to five (3-5) years prior supervisory/management experience in a patient accounts department

Management skills of planning, organizing, managing, controlling, and staffing; ability to adjust readily to change

The ability to get things performed through, with, and by people; dependable, reliable and able to maintain good interpersonal relationships

Strong communication skills required; ability to impart knowledge of procedures and techniques; ability to educate and train new and existing personnel

Experience in dealing with employees covered by bargaining unit contracts preferred

CRT and/or PC experience required

Preferred Qualifications

Associate or bachelor’s degree preferred; or an experiential equivalency

Project Management and Excell skills are strongly preferred

Job Details

Job type: Full-Time (1.0FTE)

Shift: Days

Department/Unit: PFS Medicare Department

Work Location: Flexible Local Remote- Burr Ridge, IL

CBA Code: Non-Union

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine

Full-Time Regular