Mortgage Processing Assistant

Description

The Mortgage Processing area is looking to add processing assistants to take some administrative and repetitive tasks away from the HLA's (Home Lending Advocates aka Processors). Pipelines are currently over 25 on average for processors and they have limited bandwidth. The intention of these positions is to help make the processors more efficient and allow them to spend more time communicating with borrowers and moving loans through the process faster. There are a total of 99 processors so there is around 2500 loans in process at any given point in time.

The main responsibility of these individuals will be completing "verification of employment" (VOE's) and updating Home Owners Insurance (HOI) policies for the loans in process.

VOE's will consist of reaching out via phone and email to the current employer of borrowers to ensure they are still employed. They are expected to make 3 attempts before giving the task bask to the HLA or Loan officer. The expectation is to reach out within 24 hours of receiving the task and then follow up if they don't hear back every 24 hours.

HOI updates will consist of contacting the insurance agent to get updates or collect documents ensuring the borrower has HOI on the property for the close date moving forward. There are templates to assist with these tasks in a proprietary tool called "Processing Expert" for the team members to utilize.

It will be very fast paced so they will need to work with urgency and be able to handle a high volume of tasks (potentially touches 60 a day).

Everyone will be trained on these functions but they need to be quick learners and self-sufficient.

Skills

Customer Service, Excel, banking operations, production environment, Mortgage, Bachelors, Banking, Data Entry, Administrative, Microsoft, processing loans, loan document

Top Skills Details

Customer Service, Excel,banking operations,production environment

Additional Skills & Qualifications

MUST:

-Very proficient in Microsoft office and computer savvy

-High level of customer service skills (both written and verbal)

-Professional demeanor and attitude

-Ability to work at a fast pace and drive production

-Self-sufficient and does not need much guidance

-Flexible and willing to take on new tasks each day

PLUS:

-Bachelors degree

-Experience in mortgage or banking

-Outbound call experience or customer service

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on May 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.