Technical Program, Process and Technical Documentation Coordinator

Job Description

Salary:

Position Description:

Coordinating the intake, prioritization, and management of strategic initiatives while maintaining comprehensive roadmaps, technical documentation, governance frameworks, and cross-functional alignment between product and technical teams.

Key Responsibilities:

Program Coordination & Cross-functional Initiatives

Coordinate the intake process for new initiatives and projects

Coordinate prioritization sessions with stakeholders to maintain an effective roadmap

Track and report on initiative progress, risks, and dependencies

Create and maintain release schedule

Facilitate cross-functional coordination of roadmap, delivery and pipeline

Maintain and optimize shared roadmap alignment between technical teams

Facilitate product flywheel meetings for product improvement and iteration

Coordinate API development and microservices integration initiatives

Foster collaboration between technical teams, operations and product teams

Technical Documentation & Process Management:

Oversee the organization's technical documentation library

Develop, maintain and update technical documentation to support the organizations technical assets.

Develop, maintain, and update Standard Operating Procedures (SOPs)

Align to documentation standards and templates

Ensure all documentation for Audit and Compliance readiness is developed

Ensure all process documentation is current and accessible

Maintain version control and document lifecycle management

Document API specifications and microservices architecture

Maintain technical documentation for data pipelines and integration points

Governance & Change Control:

Coordinate governance committee meetings and documentation

Manage the change control process and documentation

Track and report on governance

Facilitate governance reviews, decisions and approvals

Maintain change log for audit trails and compliance

Facilitate a unified governance structure across compliance, engineering and analytics

Ensuring Compliance, Privacy and Security involvement

Required Qualifications:

Bachelor's degree in Business, Technical Writing, or related field

3+ years experience in program coordination with focus on technical and process documentation

3+ years experience in governance and change management

Proven track record of managing complex initiative portfolios and roadmaps

Strong understanding of documentation management and technical writing

Knowledge of engineering and infrastructure roadmap management

Knowledge of healthcare and pharmaceutical industries

Essential Skills:

Expert-level documentation and technical writing abilities

Strong process mapping and workflow development skills

Experience with governance frameworks and change control

Excellent stakeholder management capabilities

Advanced organizational and prioritization skills

Understanding of product development lifecycles and flywheel methodology

Ability to bridge technical and business communications

Ability to develop and maintain roadmaps, charters, SOPs and intake

Tools & Technologies:

Proficiency in documentation management

Experience with project/portfolio management tools

Knowledge of process mapping software

Familiarity with governance and compliance tools

Experience with API documentation tools

Understanding of infrastructure and engineering tools

Success Metrics:

Timely intake and processing of requests

Accuracy and completeness of technical documentation, SOPs and supporting artifacts

Adoption of governance, change control and flywheel processes

Stakeholder satisfaction with documentation quality

Effectiveness of Governance and Change Control board

Effectiveness of product flywheel meetings and outcomes

Roadmap and Pipeline alignment

Cross-team collaboration effectiveness

Remote Work - must have ability to travel onsite in Columbus, Ohio when needed.

remote work

Full-time

Hybrid remote