Hotel Front Desk Receptionist

Job Description

$18 per hourResponsibilities:

Field customer complaints when necessary

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Connect with the housekeeping department to ensure guest accommodations are readyQualifications:

Well-versed in taking telephone calls and handling stressful situations

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Exhibits working knowledge of Microsoft Office and reservation management systems

Must have graduated high school, received a GED or equivalent

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferredAbout Company

Why Join Us?

At The Cove Hotel, we believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence.

The Cove Hotel – Where every stay is a story waiting to be told

Full-time