Desktop Support Technician

Overview JST is currently seeking a Desktop Support Technician to support our team within a government environment.

As the Desktop Support Technician, you will provide routine IT customer support in both administrative and technical areas including user administration, directory rights.

This is a full-time opportunity in Washington, D.C.

JST offers a complete benefits package, a collaborative work environment, and strong company culture.

Veterans and military spouses are encouraged to apply.

Desktop Support Technician Responsibilities Provide routine IT customer support in both administrative and technical areas including user administration, directory rights Working knowledge of documentation (technical writing); inventory Provide support remotely in various field offices Provide conference room equipment setup and support as needed Assist IT specialists with system problem troubleshooting and resolution determination Perform installation of various software patches/updates as needed Provide support for the equipment maintenance program and assist with product research, documentation, and recommendations where necessary Troubleshooting of basic IT services as needed Daily use of Helpdesk ticketing system.

Perform system backups/restores Responsible for aiding in own self-development by being available and receptive to all training made available by the company, plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such way as to maximize personal output Accomplishing goals through organization, positive oral/written communication skill, leadership abilities, reliability/dependability, flexibility and ownership/accountability of actions taken Desktop Support Technician Qualifications 4-6 years of practical work experience providing general IT support / Help Desk Tiers 2 5 years supporting PCs Ability to diagnose and resolve technical and end-user problems in a customer service-oriented team environment Experience installing and maintaining, applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting Experience with Active directory creating, computer account, user account, moving device to different Object Unit and resetting/unlocking user's account Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred Proficient with Windows10, Office 365 suite, and Adobe software Ability to work independently with minimal direction providing technical and non-technical support to multiple users Capable of working under pressure, handling multiple tasks simultaneously Must have excellent communication skills and highly professional customer services skills Required Clearances and Screenings MUST be able to pass a US Government Security Clearance About Joint Strategic Technologies (JST) No objective is beyond reach!

Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield.

Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference.

Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team.

JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about.

It's something you do.

JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives.

JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer.

All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

JST will not tolerate discrimination or harassment.

Full Time