Manager, Protective Services Training

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Do you have a passion for safety and security? Nationwide is looking for an experienced training professional to lead our Protective Services Training team. In this role, you'll develop and manage comprehensive training programs to ensure the safety of our associates, assets, and facilities.

Why You'll Love This Role:

Leadership: Guide a motivated team in creating impactful training programs.

Collaboration: Work with business partners and regional leads to deliver high-quality training.

Innovation: Optimize and automate training processes.

Compliance: Ensure training meets regulatory standards.

Key Responsibilities:

Develop and deliver training plans for security teams.

Consult on curriculum needs and ensure training completion.

Perform audits for compliance.

Coordinate annual training plans covering OSHA and local regulations.

Manage training budgets and oversee firearms certification programs.

Lead a team, including performance management and development.

Qualifications:

OPOTA certified instructor or the ability to obtain an OPOTA instructor under the qualification. CPP preferred.

Five or more years of training experience in law enforcement, military, or security management.

Strong knowledge of private security laws and executive security programs.

Excellent communication skills.

Join us at Nationwide and make a difference in ensuring the safety and security of our associates and facilities.

Compensation Grade G3

Job Description SummaryProviding a safe, secure environment for our workforce and visitors is crucial at Nationwide. Our Security team monitors security needs and assists associates with security and safety-related issues. If you are safety focused, a very effective communicator, detail oriented and ready to serve and protect our executives, associates, and the public, we want to know more about you!

As Manager, Protective Services Training, you’ll lead a highly motivated team responsible for developing, implementing, and managing comprehensive training programs to ensure the safety and security of associates, assets, and facilities. You will proactively design, create, and consult with business partners to deliver high-quality training programs around security procedures, technologies, licensing where applicable, legal considerations, and training methodologies. You'll help integrate training as part of achieving performance excellence and accomplishing strategic goals.

Job Description

Key Responsibilities:

Develops and helps deliver training and instructional plans that maximize resources to meet training needs for protective services officers, operation center officers, threat management team, and executive protection team.

Partners with regional Training and Technology Leads to consult on training curriculum needs, ensure training completion, and weapon management consistency.

Performs training log and other audits to ensure compliance with all training requirements, plans, and regulations.

Develops and coordinates an annual training plan by identifying risks, gaps, and compliance needs, covering Occupational Safety and Health (OSHA), armed security officer training (Private Security Firearms) and state and local regulations.

Assigns strategy aligned training projects and ensures product effectiveness.

Designs tools and models, and leads programs to optimize and automate training modules, methodologies, tracking and equipment repositories.

Researches best-practices and legal requirements to develop and scale training programs to exceed industry standards.

Partners with leaders to perform needs assessments, analyze performance gaps, and recommends alternative solutions. Tracks training development and recommends quality assurance measures.

Establishes and maintains strong partnerships with internal key stakeholders and external training resources.

Develops and manages annual training budgets to meet learning plans and training needs.

Manages various firearms certificate programs for protective services officers and the executive protection team.

Leads a team of associates, including performance management, salary planning, training and development, workflow planning, hiring, and disciplinary actions.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director. Leads a team of training Specialists.

Typical Skills and Experiences:

Education: Undergraduate studies in business administration, psychology, criminal justice, security management, or other related areas preferred.

License/Certification/Designation: Certified Protection Professional (CPP) and Private Investigator Security Guard Services (PISGS) Armed Officer certifications. Must have OPOTA Private Security Firearms Instructor Certification or be able to obtain this certification within one year of employment.

Experience: Typically, five or more years demonstrated training experience in law enforcement, military, or security management.

Knowledge, Abilities and Skills: Must be familiar with all laws governing private security as well as demonstrated knowledge of executive or high-profile security programs for life/safety and property protection. Must be familiar with Protective Services policies and procedures. Excellent communications skills with internal teams, executives, and external audiences.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Must be able to work flexible office hours, to include weekends as needed. Must be able to successfully pass physical fitness requirements, pre-employment, and annual criminal background checks. May require 20%-30% travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to fiduciary and high security accountability within this job, a valid credit and/or background check will be required as part of the selection process.

Safety Sensitive: This job has been identified as a Safety Sensitive position and, according to our substance free workplace program, may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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