Digital Laboratory Technician

Job Description

The Digital Laboratory Technician position is responsible for, but not limited to, managing cases and designing custom dental prostheses for Vulcan Custom Dental and both laboratory and clinical customers. This position shall be responsible for processing daily orders to customer specifications, including but not limited to participation with IQ/OQ/PQ's for new software, products and process validations. Secondary activities will include: customer support as relates to dental prosthetics, dental surgical guides, and various dental surgical treatment planning software. Also supports other digital dentistry manufacturing initiatives as established with manager.

Essential Duties and Responsibilities:

Scan Cases for CAD design work

Perform CAD design of dental prostheses per customer specifications

Completes all work in accordance with the Vulcan Quality Manual

Ensures established turnaround times for product are achieved

Provides customer support as it relates to CAD/CAM prosthetics and surgical guides

Coordinates cases with customers as they are received through Customer Care, processed through various software, and distributed physically throughout Vulcan

Provides support and training to Vulcan customers, partner companies, and online

Participates in CAD production-related qualifications including Installation, Operation, and Process Validation

Works with outside suppliers as needed

Investigates and addresses customer complaints

Qualifications:

Strong computer skills required

Experience designing crowns, copings, bridges, models and abutments in 3Shape, Exocad, Dental Wings or equivalent software preferred

Know and understand tooth morphology desired

Experience with IOS scans and importing files from various scanner software platforms desired

Must be comfortable in production environment where production quotas are mandated

Education and/or Experience:

High school Diploma Required

Dental Lab/medical device experience preferred

Knowledge of 3Shape, Exocad, and Dental Wings (DWOS) software usage preferred

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Full-time