Service Advisor

Job Description

Job Title: Service Advisor

Company: Campbell Supply

Job Description:

Join our team at Campbell Supply as a Service Advisor! We're seeking a detail-oriented individual with a passion for customer service and technical knowledge to fill this vital role. If you thrive in a fast-paced environment and enjoy communicating with customers and technicians, we want to hear from you.

Position Summary:

As a Service Advisor at Campbell Supply, you will serve as the main liaison between customers and our service department. This position requires someone who can effectively communicate with customers, technicians, and supervisors to ensure smooth service operations and exceptional customer satisfaction.

Key Responsibilities:

Greet customers upon arrival, thoroughly reviewing warranty details and open repair orders.

Listen to customer concerns and accurately document unit complaints for clear understanding and documentation.

Open repair orders efficiently and maintain proactive communication with customers, providing updates on necessary repairs and vehicle status.

Collaborate with supervisors to assist with estimates, adhering to company standards and guidelines.

Conduct detailed vehicle inspections alongside customers upon arrival, promoting transparency and building trust.

Document all warranty information and recalls comprehensively, staying updated on the latest OEM recalls and campaigns.

Coordinate effectively with the next shift supervisor to ensure a smooth transition of pending work, maintaining continuity and efficiency.

Adhere strictly to company policies regarding fund collection and vehicle release, maintaining professionalism and integrity.

Attend mandatory training sessions to enhance skills and knowledge, contributing to personal and professional growth.

Execute additional duties as assigned by management, demonstrating flexibility and proactive support for team objectives.

Qualifications:

Ability to read and comprehend technical instructions and vehicle repair information.

Excellent written and verbal communication skills.

Strong computer literacy, including proficiency in MS Office Suite.

Professional personal appearance and demeanor.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Shift - 7:00am- 4:00pm Monday- Friday

7:00am- 4:00pm Monday- Friday

Full-time