Inside Sales Specialist

Full-time

Description

Are You Ready to Change the Industry Together?

Miles Ahead Brands (MAB) is a family of like-minded brands committed to raising the standard of service and driving the aggregate transportation industry into the future. MAB is a growth services team dedicated to driving results and enabling growth for all our partner logistics and materials brands across the southeast and southwest of the United States.

We are seeking an Inside Sales Representative to support Welborn Trucking by providing top-tier customer service, managing client relationships, and ensuring seamless order fulfillment. This role is critical in maintaining strong client relationships by responding to customer inquiries, assisting with orders, and proactively addressing service needs. The Inside Sales Representative will act as the first point of contact for Welborn Trucking clients and vendors, ensuring their experience is smooth, efficient, and aligned with our company values.

Mission: We are a family of brands committed to raising the standard of service in the aggregate distribution industry.

Vision: Accelerating the world's infrastructure.

Our Values

1% Better, Every Day: Continuous growth is a part of who we are as professionals and people. We are committed to being better today than yesterday, so we are ready for who our organization needs us to be tomorrow.

Promise & Deliver: Pick up the phone, respond, then get it done. We are reliable in every sense of the word and deliver quality work and customer service no matter our role. We own our areas and are accountable to ourselves and each other to build trust.

Find a Way or Make a Way: There is no problem we can't solve. We work together and do hard things to simplify the lives of clients, haulers and each other. We find the best way and are open-minded to innovation, technology and new ways of working because we are building an organization to change our industry.?

Candid, but Kind: We tell each other the truth and challenge when we don’t agree. We build real relationships rooted in kindness and thoughtfulness. Our people will always be our #1 unique and we will never lose sight of that.

Rev it Up: Positive energy fuels us to get us to our vision. Each of us contribute to our culture by bringing consistent energy and passion that ripples through our teams like a fire. We celebrate and praise each other's contributions and strive to create a place we all want to be.

Who You Are:

You are a customer-focused professional with a background in inside sales, account management, or customer service. You excel in fast-paced environments, possess excellent communication skills, and take pride in building lasting relationships with clients. Your ability to anticipate customer needs, resolve issues, and coordinate operations makes you a key contributor to our success.

Why This Role Matters:

As an Inside Sales Representative, you will be the direct link between Welborn Trucking and our customers and vendors, ensuring their needs are met and orders are fulfilled efficiently. Your role is essential in maintaining customer satisfaction, fostering long-term relationships, and supporting the growth of Welborn Trucking.

Who Your Internal Customers Are and How This Role Delivers Value to Them:

Dispatch & Logistics Teams: Ensures accurate communication regarding customer orders and delivery expectations.

Operations & Sales Teams: Supports business growth by fostering strong client relationships and identifying new opportunities.

Accounting & Finance Teams: Delivers accurate order and customer data for reconciliation and reporting.

Your Impact:

Customer Service & Relationship Management

Serve as the primary point of contact for Welborn Trucking customers, ensuring prompt and professional responses to inquiries.

Develop and maintain strong relationships with clients, acting as a trusted resource for their needs.

Provide proactive customer support by anticipating issues, resolving concerns, and following up on open requests.

Address client concerns and work with internal teams to provide swift and effective solutions.

Order Processing & Coordination

Assist customers with placing, modifying, or tracking their orders.

Ensure all order details are accurate and communicated effectively.

Coordinate with operations teams and freight vendors to manage scheduling and ensure timely deliveries.

Monitor order fulfillment and proactively communicate any changes or delays to customers.

Operational Support & Communication

Work closely with sales and ops personnel for effective problem-solving.

Support sales and operations by tracking order trends, identifying service opportunities, and addressing recurring challenges.

Act as a liaison between customers and internal teams, ensuring accurate information flow and timely issue resolution.

Utilize company technology systems to manage customer accounts, track orders, and update relevant documentation.

Process Improvement & Efficiency

Identify inefficiencies in customer service and order processes, proposing and implementing improvements.

Maintain accurate records of customer interactions, transactions, and feedback to inform strategic decisions.

Collaborate with leadership to refine sales and customer support strategies.

Requirements

High School Diploma required; Associate Degree preferred.

Experience in inside sales, customer service, or account management, preferably in logistics or material production.

Strong communication and interpersonal skills, with a customer-first approach.

Proficiency in logistics software, Microsoft Office, and CRM tools.

Excellent organizational skills and ability to multitask in a fast-paced environment.

Self-motivated, adaptable, and committed to company values.