Director, Client Services

Full-time

Description

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

SUMMARY

The Director, Client Services serves as the leader for assigned client accounts, focusing on building strong client relationships, identifying growth opportunities, and ensuring alignment between client business objectives and program execution. This individual plays a key role in driving the strategic direction of the client relationship while collaborating with operational teams to deliver exceptional client value and satisfaction.

KEY ACCOUNTABILITIES

Strategic Relationship Management

Cultivate and maintain strong relationships with senior client stakeholders.

Anticipate evolving client needs and develop innovative solutions that address business challenges.

Prepare and lead strategic client reviews, focusing on business impact and growth opportunities.

Establish yourself as a thought leader and subject matter expert in the client's industry.

Serve as the client advocate within Augeo, representing their interests and priorities.

Business Development

Prepare strategic recommendations and proposals for program enhancements.

Facilitate discussions that address client business objectives through strategic solution design and tactical execution.

Collaborate with internal business units to develop innovative client solutions.

Program Management

Serve as day-to-day client contact, liaison, advocate, and program owner.

Partner with Project Management to capture requirements and successfully drive meaningful program changes.

Prepare and strategically present Change Orders new Statements of Work for program changes or enhancements.

Manage program scope and quality expectations within each client program as outlined in Service Agreement(s).

Create and maintain strong meeting cadence with internal and client teams including agendas and recaps.

Ensure program invoicing is completed in a timely and accurate manner.

Support financial analysis and budgeting to clients and Augeo management as needed.

Interact collaboratively with Client Services team, Operations, Project Management, Marketing & Digital Services, and other contributing business units.

CORPORATE RESPONSIBILITIES

Demonstrated commitment to Company core values:

CORE VALUES

Collaborative

Objective

Responsive

Earnest

QUALIFICATIONS, SKILLS, EXPERIENCE

5+ years of client relationship management and strategic leadership experience.

Four-year college degree or higher; MBA preferred.

Previous experience with employee, channel, or customer loyalty programs strongly preferred.

Ability to build and nurture client relationships at multiple organizational levels

Demonstrated ability to translate business objectives into strategic program recommendations.

Strong business acumen and financial literacy for value-based client discussions.

Strategic thinking with focus on long-term client partnerships and business growth.

Experience in navigating complex organizational structures and stakeholder management.

Microsoft Suite proficiency to support strategic analysis and client presentations.

Flexibility for position to be remote with preference for Eastern US presence.

HOW THIS POSITION IS MEASURED

Client satisfaction and relationship quality metrics.

Client relationship retention and financial growth.

Strategic initiative development and implementation.

Team leadership effectiveness and talent development.

Revenue growth and profitability within assigned accounts.

Location:

Preferred to be located near one of our office locations: MN, NY, KS, AZ

If remote, can be in the following locations: CA, CO, FL, IL, MO, NE, OH, OK, SC, TX

Benefits of joining team Augeo:

We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)

We offer paid Long-Term disability and Life Insurance

HSA/FSA plans

We offer varying voluntary benefits such as critical, hospital, pet coverage and much more

Employee benefit education, campaigns and wellness opportunities

401k retirement matching and financial planning resources

Education reimbursement

Several EAP resources

13 paid holidays and PTO time

Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos

Employee referral bonuses

Employee group opportunities

Fun, casual and flexible working environment that embraces the hybrid workstyle

Career growth opportunities

Summer internship program

Salary Description

$85,000-$120,000