Host or Hostess

Des Moines Renaissance Savery Hotel, managed by StepStone Hospitality, is seeking a friendly and organized Host/Hostess to welcome and assist our guests. This role requires excellent communication and passion for providing outstanding guest services.

· Greet guests warmly and professionally as they arrive.

· Manage reservations and walk-ins using a reservation system or waitlist app.

· Seat guests in a timely and organized manner, based on table availability and server rotation.

· Provide menus and inform guests of any specials or wait times.

· Answer phone calls and assist with questions, takeout orders, or booking requests.

· Maintain cleanliness and organization of the host stand and front entrance.

· Communicate effectively with servers, bussers, and managers to ensure smooth service flow.

· Monitor dining room activity and guest satisfaction.

· Thank guests as they leave and invite them to return.

· Other duties as assigned.

Requirements

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, and manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V