Des Moines Renaissance Savery Hotel, managed by StepStone Hospitality, is seeking a friendly and organized Host/Hostess to welcome and assist our guests. This role requires excellent communication and passion for providing outstanding guest services.
· Greet guests warmly and professionally as they arrive.
· Manage reservations and walk-ins using a reservation system or waitlist app.
· Seat guests in a timely and organized manner, based on table availability and server rotation.
· Provide menus and inform guests of any specials or wait times.
· Answer phone calls and assist with questions, takeout orders, or booking requests.
· Maintain cleanliness and organization of the host stand and front entrance.
· Communicate effectively with servers, bussers, and managers to ensure smooth service flow.
· Monitor dining room activity and guest satisfaction.
· Thank guests as they leave and invite them to return.
· Other duties as assigned.
Requirements
· Minimum lifting of 50 pounds.
· Pushing, bending, stooping, upward reaching, and manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 50 pounds.
· Other duties may be assigned.
Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V