Asst Office Mgr

Pay Rate Starting at: Level 15.50/ hr Rates of pay are determined by previous experience and labor contract seniority.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Office/Service desk manager is responsible for ensuring superior customer service and control of losses through efficient management of service desk and bookkeeping operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prioritize multiple tasks without constant supervision

Handle cash, checks, and other media and distinguish between various forms of currency

Responsible for proper cash and media reconciliation at the end of each shift

Maintain a clean and organized environment around the service desk and bottle area

Answer incoming telephone calls and direct to correct person/department

Inform manager on duty and/ or office manager of any problems or important information

Assist Service Desk manager in selection, training, and development of service desk and bookkeeping associates

Complete all necessary paperwork relating to Bookkeeping and Service Desk Department

Follow all Federal, State, and Local regulations as well as company policies regarding Service Desk operations, safety, and sanitation

Ensure all security procedures are followed to protect from internal/external theft

Maintain efficient use of supplies

Confirm all equipment is in proper working condition

Report any information/ problems to Service Desk manager

Act in place of Service Desk/Bookkeeping manager when they are absent

Follow direction of managers, as given

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

Ability to read, write, and perform basic math functions

Possess basic computer skills

Possess strong communication skills

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Operation of the following:

Cash Register

Money Order Machine

Lottery Vending Machine (must be 18yrs of age)

Lottery Machine

Coinstar (Must be 18 yrs. of age)

Western Union System

Computer

Certegy Check Cashing System

Safe

Tickets.com Terminal

Coin Wrapper (Must be 18 yrs. of age)

Telephone System

Currency Counter

Adding Machine/Calculator

Ladder (must be 18 yrs. of age)

Bottle Machine(Must be 18 yrs. of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.