VOIP Engineer

Job Description

Lead VoIP Engineer Job Description:

Responsibilities include but are not limited to:

Act as the SME and Lead for a small team of VOIP engineers to support the

Government’s organization which has locations throughout the U.S. Support

includes weekdays and after hours and weekend support.

Design, configure, and deploy Cisco Collaboration solutions, including Unified

Communications Manager (CUCM), Unity Connection, UCCX, and Finesse.

Perform regular maintenance, updates, and patches to VoIP systems to ensure

optimal performance and security.

Proven experience working with voice service providers and carriers deploying

and managing TDM and SIP based environments.

Lead for evaluating, designing and/or implementing new VOIP / unified

communication solutions.

Serve as the interface between the Program, customer, and end-users to ensure

that the technical VOIP solution(s) meet mission needs. Ensure that VOIP

related projects are implemented on time and within cost.

Diagnosing, troubleshooting, and resolving issues related to a wide range of areas including initially setting up, maintaining, or recovering customer VOIP

sites, telecommunications circuits, routing and switching, Cisco VoIP / Unified

Communications platform, VOIP handsets, etc,

Perform regular maintenance, updates, and patches to VoIP systems to ensure

optimal performance and security

Troubleshoot and resolve VoIP-related issues, including call quality, connectivity,

and configuration problems

Work closely with other groups such as network, video conferencing, A/V and

others to ensure a holistic solution meets mission needs.

Provide guidance and training for junior VOIP engineers

Working with multiple vendors, subject matter experts, and service providers.

Attending customer meetings and providing detailed reporting as required.

Provide weekly incidents reports, status reports and project task status to the

Program Manager and Government.

Basic Qualifications:

A bachelor’s degree in Computer Science, Math or Engineering, or 10 years of

relevant experience.

A minimum of (8) eight years of demonstrated technical experience with VOIP

solutions

Demonstrated experience supporting a government customer VOIP environment

with distributed sites in multiple U.S. locations.

Excellent written and verbal communication

Comfortable interfacing with Government leadership

Demonstrated experienced leading or mentoring junior VOIP engineers

Preferred Qualifications:

Cisco CCNA certification

Knowledge of or experience with networking, VTC, data circuits (T1, T3, etc.),

security hardware (firewalls, IPS, etc.), MS Windows client OS, MS Office

including Visio, Word, and Excel, network encryption devices and virtualization

Security Requirements:

Must be a U.S. citizen

Must be able to obtain and maintain a public trust clearance

Company Description

ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers.

Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.

ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.

Company Description

ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. \r\n\r\nOur reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.\r\n\r\nARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.