Call Center Representative

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities:

Transfers phone calls to appropriate campus

Provides information about campuses

Provides a professional company image through phone interaction

Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students

Organizes workflow to meet departmental goals

Meets all quality standards

Regular and reliable attendance

Skills/Competencies/Qualifications:

High School Diploma or GED

Basic PC skills with capability to learn customer service applications

Persuasive communication skills

Typing 20-25 wpm

Previous call center / customer service experience preferred

Record of achievement illustrating strong goal orientation

Display of highest levels of integrity and intelligence

Ability to multi-task and to succeed within strict deadlines

Strong detail orientation and capability to be highly organized

Proven ability to interact effectively with prospective students