Cloud Support Technician

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Cloud Support Technician

Duration: 12+ Months (possible extension)

Location: Raleigh, NC 27603- Hybrid - 3days onsite

Pay Range: $26.43/hr on W2

Job Description:

Primary Responsibilities and Accountabilities:

Maintain multiple customer environments.

Work 40+ hours a week.

Update and manage ticket backlog based on internal policies.

Crisis Management - Identify any high-priority issues and escalate to the next level.

Provide a customer-first experience while utilizing phones and email to manage tickets.

Work cohesively with the team as well as all divisions of the company.

Customer-first approach.

Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues, which may include other technical engineers, account teams, or project managers.

Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.

Be able to listen to, accept, and follow direction from more senior engineers.

Flexibility to be customer-facing and travel to customer sites.

Minimum:

High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience

Excellent communication, presentation, writing, and editorial abilities.

Excellent organizational and time management skills.

Flexibility to work alternative days and shifts as needed.

Days Example: Tuesday Saturday or Sunday Thursday.

Shifts Example: Day, Evening, Night

Basic Microsoft AD (password resets, security groups)

Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)

Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Preferred:

Fortigate

SD-WAN management

Advanced Networking NAT, Subnet, VPN, Fortigate, vShield Edge

Server Performance Monitoring

N-able

MSP experience.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Hybrid remote