Patient Access Associate

Job Description

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. He/She is also responsible for registration of patients who need medical attention. Maintaining medical records, receiving incoming calls and processing of paperwork. ***Hours are 1100pm to 730am weekdays

· Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors.

· Notifies appropriate personnel of complaints/concerns that require their attention.

· Provides interim solution for all complaints/concerns.

· Obtains accurate information from patients for registration, which includes correct name and address, phone number, insurance information, employment and signatures needed for processing.

· All essential information will be entered into the computer.

· Identification and insurance cards are photocopied and attached to the chart.

· All charts are signed for consent and initialed for correct address.

· Assists the Doctors and nurses in finding information as needed.

· Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid.

· Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed.

· Effective communication skills; clear written and oral techniques.

· Performs other duties as assigned.

· Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

High School Diploma or Equivalent preferred

Min 1+ year experience in Healthcare environment preferred

Full-time