B2B Customer Care Specialist

Job Description

For immediate consideration, please send your resume to with the subject as "Customer Care Specialist".

Type of Position: Onsite to start! Possibility to go hybrid once converted

Start Date: ASAP

Pay Rate: $22-$24/hr - increase will occur once they go on permanent

Shift: Monday-Friday; regular day time hours (8am-5pm)

Requirements:

High School Diploma or GED

Minimum of 2+ years in a B2B customer service role/call center AND Industrial/Manufacturing experience

Experience with ERP systems

Attention to detail

Duties:

Order to invoice experience in B2B environment.

· Answers incoming phone calls from our Customer Care phone numbers.

· Assist customers with placing orders, providing quotes or providing order status over the phone or via email.

· Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, and facilitate returns.

· Assist in managing our shared customer support inbox (Front email system) for our Foundation and Review accounts: Order entry, order status updates, and quick quotes.Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Full-time

Hybrid remote