Field Service Engineer

Job DescriptionCompany Description

At ForTec, we offer an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals. We provide our employees with a generous benefits package including:

Competitive bi-weekly salary with bonus structure

401k plan with generous company match

Annual Profit-Sharing opportunity

Employee Referral Bonuses

Service Awards

Generous PTO allowance

7 Company Paid Holidays PLUS 1 Floating Holiday

Medical, dental, vision,, and life insurance

Health and Wellness Rewards Program

Join our company – you CAN make a difference

Job Description

Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals. We are currently seeking a Field Service Engineer to join our team. This is a great opportunity for someone with medical equipment service experience who enjoys working independently and contributing your skills to ensure we deliver the highest quality mobile surgical technology solutions to our clients.

Primary Responsibilities:

Maintain, repair and calibrate surgical lasers

Visually inspect, repair and perform calibration on equipment; ensure safety, proper operation, physical completeness and aesthetically pleasing exterior of equipment prior to releasing the machine for use

Perform preventative maintenance on all equipment, ensuring optimal operation

Inventory and order repair parts, and ensure back up supplies are available for efficient repair of equipment

Follow proper safety procedures for equipment repair and usage

Contact manufacturing representative for repair instructions or when requesting on-site assistance

Maintain proper flow of information regarding laser repair / progress status

Communicate with company Service Engineers, Operations Personnel, and Management in an effective and timely manner when needing assistance in obtaining parts or contacting for 3rd party repairs

Follow up with technicians following a repair to insure equipment functioned properly

Communicate with operations when equipment are operational/ready for service or out of service/inoperative/non-functioning

Complete timely and detailed Service Reporting, to include:

Maintenance & PM documentation, to maintain an accurate account of each service event

Purchase order and parts requests and packing slip submittal

Participate in continuing education of new equipment as necessary

Assist in training new service engineers on repair and operation of equipment

Qualifications

Skills Required:

Must have good eye/hand coordination for complicated repair tasks

Must have basic knowledge of electronics and laser physics

Outstanding decision making and problem solving skills

Customer service focused

Proficient in Microsoft Office

Key Requirements:

Bachelor’s degree in electrical or biomedical engineering strongly ; Associate’s degree in electronics technology is a minimum requirement

Minimum 2 years’ experience in medical equipment service; candidates with surgical laser experience a plus

Flexible schedule with the ability to travel up to 50%

Valid driver’s license and acceptable driving record

Must be able to manipulate 50+ pounds of medical equipment

Additional Information

ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest of surgical technologies from certified medical device manufacturers through our pay-per-use model.

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to,,,, citizenship,,,,,, genetic information,, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.