Portuguese & English Team Manager - Porto, Portugal

Come and work with us.

We are looking for a talented and accomplished Portuguese Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is one of the largest online travel agencies worldwide, with more than 20M customer.

As a Team Manager in this project, your daily responsibilities will include:

Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)

Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project

Work as a team, actively collaborating in the development of the advisors' activities

Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall

Undertake formal monthly/quarterly performance reviews

Provide clear direction and guidance to ensure consistent achievement of key performance metrics

Accurate and timely communication of any client issues to Operations Manager

Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company

Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.

Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

Native or proficient level of Portuguese (mandatory)

Proficient level of English (C1 and above)

Minimum of 6 months of call center experience preferably as Team Manager or product specialist

Evidence of effective interpersonal, coaching, and leadership skills

Excellent telephone, keyboard, verbal and written communication skills

Good numeric and verbal reasoning skills

Effective time management

Ability to organize and prioritize, set priorities and multi-task

Availability to work 100% from our Porto office

Availability to work from Monday to Sunday (rotative schedules between 8h to 18th)

Knowledge/abilities

People-oriented

Sales Skills (retention) and excellent costumer service

An element of gravitas

Experience with policy work

Early adopter of technology

Dependable, reliable, and able to perform duties with minimum supervision

Ability to interact positively with staff at all levels

Education and experience

Bachelor’s degree or directly related work experience

Previous relevant experience as Team Manager

Benefits.

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our EverBetter wellness program

Job stability

Life-long skills and experience

Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!