Senior Cloud Engineer (AWS Connect)

Senior Cloud Engineer (AWS Connect) 442126

DETAILS

Location: Addison, TX 75001 (onsite 4-days per week [M-TH])

Position Type: 6M C2H

JOB SUMMARY

Vaco Technology is currently seeking a Senior Cloud Engineer (AWS Connect) for a 6M C2H opportunity located in Addison, TX 75001 (onsite 4-days per week [M-TH]). The Senior Cloud Engineer (AWS Connect) will play a critical role in driving strategic organizational initiatives, leveraging cutting edge technologies to ultimately overall improve Customer Service Operations. The Senior Cloud Engineer (AWS Connect) will develop robust cloud-based Contact Center Solutions, resulting in enhanced customer satisfaction. The Senior Cloud Engineer (AWS Connect) will lead cross-functional teams in application modernization and optimization, implementing innovative solutions. The Senior Software Engineer (AWS Connect) will support the digital transformation efforts, utilizing AWS capabilities to streamline and standardize processes, delivering high-quality exceptional service outcomes.

Architect / Design / Develop AWS-based Contact Center Solutions – Ensuring Scalability / Security / Reliability

Integrate AWS Connect with Lambda / DynamoDB / API Gateway / S3 / SNS / SQS / AWS Services

Develop Custom Contact Flows / Real-Time Analytics / AI-Driven Automation to Enhance User Experience

Designing / Implementing Complex Contact Flows – Advanced Routing Logic / Speech Recognition / Text-to-Speech Utilizing LEX Bots / Polly, etc.

Lead a Team of Software Engineers – Providing Technical Guidance / Mentorship / Code Reviews

Collaborate with Business Stakeholders / Product Managers / UX Teams – Aligning Technology with Need

Foster the Adoption / Advocate for the Acceptance of the Agile / SCRUM Methodology – Ensuring Efficient Spring Planning / Execution / Continuous Improvement

Build / Maintain Integrations – CRM Systems / 3rd Party APIs / Enterprise Applications, etc.

Automate Deployments / Infrastructure Provisioning (Terraform)

Ensure Seamless Integration with AI / ML Services – Chat Bot / Speech Analytics / Sentiment Analysis

Optimize AWS Connect Performance via Monitoring / Logging / Real-Time Insights

Maintain the Operational Integrity of AWS Connect Solutions Directly Impacting Customer Satisfaction / Services Delivery – Ensuring Technical Issues are Resolved Promptly / Timely

Implement Security Best Practices / Ensure Compliance with PCI-DSS / GDPR / Industry Regulations

Conduct Risk Assessments / Incident Response Planning – Ensuring High System Availability

Implement Effective Code Review Practices to Enhance Code Quality / Reduce Bugs / Foster Continuous Improvement – Delivering High-Quality Software Solutions

Networking Concepts / Protocols (knowledge) – Specifically within Telephony Environments (VoIP / SIP, etc.)

Security Protocols / Systems (understanding) – Active Directory / IAM / SAML / SSO, etc.

JOB REQUIREMENTS

Senior Cloud Engineer (AWS Connect) – Architect / Design / Develop AWS-based Contact Center Solutions

AWS Connect Features – Design / Develop / Implement / Complex Solutions Configure / Manage Features (Voice / Chat Capabilities / Voice Recognition / Text-to-Speech / Outbound Dialing)

AWS Connect Troubleshooting– Ensuring Seamless Communication Enhancing Customer Services Operations Directly Impacting the Delivery of High-Quality Services

AWS Connect Integration – Build / Maintain Integrations with CRM / Third Party APIs / Enterprise Applications AI / ML Services (Chat Bot / Speech Analytics / Sentiment Analysis)

AWS Connect API – Automate / Manage / Customize Aspects (Managing Agent / Contacts / Routing / Analytics / Integrations, etc.)

Contact Center Performance Optimization – Analyze Call Flow Data / Identify Bottlenecks / Implement Improvements to Reduce Call Handling Times / Improve Customer Satisfaction

AWS Infrastructure / Services – ECS / S3 / Lambda / DynamoDB, etc.

AWS IAM – Create / Troubleshoot / Update Users / Groups / Roles / Policies in AWS IAM Ensuring Connectivity Between AWS Resources

Backend Application Development (hands-on expertise) – Python / NodeJS / C# / Java

Terraform – Deployment Automation / Infrastructure Provisioning

DevOps Development (hands-on) – Jenkins / Docker / Azure DevOps / Kubernetes / CI/CD Pipelines

SCRUM / Agile Development Methodology – Leading Sprint Planning / Execution / Continuous Improvement

PREFERRED (not required)

AWS Cloud Certifications (strongly preferred)

Contact Center Technologies – VoIP / SIP / WebRTC, etc.