IT Systems Administrator

IT Systems Administrator

Job Category: Information Technology

Department: IT Services Group

Billable Hours Goal: 80% of worked hours

Location: Rochester, NY

Travel Required: Up to 50% day travel as needed

Position Type: Full Time

Date posted: Posting Expires:

Applications Accepted By:

Fax or E-mail:

Attention: Hiring Manager

Subject Line: IT Systems Admin Opening

Mail:

ComTec Solutions

65 Elmgrove Park

Rochester, NY 14624

Attn: Hiring Manager

Job Purpose:

The IT Systems Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The IT Systems Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.

Duties:

Respond to customer inquiries in a courteous and professional manner

Create, document, and escalate issues and problems according to ticketing standards and SLAs

Monitor assigned tickets and tasks and provide service or escalation as necessary

Provide support for escalated service desk tickets following established protocols

Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)

Deliver technical customer support over the phone and in person, understands support processes

Perform remote and onsite scheduled maintenance

Accurately enter and maintain case information including notes and resolution

Adhere to departmental policies for reporting and managing requests and change control

Participate in emergency on call rotation schedule

Internal IT Support as needed

Identify sales opportunities and pass the information to correct team members

Submit timesheets accurately and timely

Other duties as required Supervision Exercised:

None

Supervision Received: Reports to Manager, IT Services

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

Reviewed By:

Date:

Approved By:

Date:

Last Updated By:

Date/Time:

Requirements

Work Environment/Physical Demands:

Use of computer and office equipment.

Ability to remain calm in stressful situations

Performs all administrative functions expected at this level. Minimum Qualifications:

Technical Skills

Strong understanding of available tools to assist in daily tasks

Ability to troubleshoot server based software issues with:

Microsoft Windows Server 2003/2008/2008 R2/2016 (x32 and x64)

Microsoft Windows Active Directory Infrastructure

On Premise Microsoft Exchange 2003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and hosted Microsoft Office 365

Microsoft Terminal Server 2003/2008/ R2 x32 and x64

Major Anti-Virus solutions

Enterprise class backup solutions

Very knowledgeable of various server/workstation peripherals such as USB/NAS drives

In depth knowledge of workstation/server hardware and software troubleshooting abilities

Working knowledge of HP and Dell equipment; general understanding of storage solutions

Working knowledge of firewall technologies including SonicWALL and Cisco ASA

Extremely knowledgeable in troubleshooting and resolving workstation based software issues with:

Microsoft Windows XP, Vista, 7 and 10 (x32 and x64)

Microsoft Office 20xx

Microsoft Online Services (Office 365)

Domain and workgroup environments

Knowledge and understanding of AD, DNS, the Internet and mail flow Soft Skills

Strong written and verbal communication skills

Pleasant and professional demeanor in all client and internal communications

Ability to multi task

Intellectually resourceful with sound judgment and effective decision-making abilities

Independent worker and able to work effectively on daily tasks without direct supervision

Strong organization skills and ability to operate efficiently throughout daily tasks

In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

Demonstrates empathy with users and professionalism at all times

Work well with clients at all levels, from executive to IT to end user

Operates with client satisfaction in mind

Energy, enthusiasm and results-oriented Education and Experience

Bachelor's degree preferred

MCP/MCSA/MCSE/MCTS/MCITP Certifications preferred

CompTIA A+ and Network+ preferred

3+ years of relevant experience in supporting complex networks and/or providing technical support Additional Requirements

Ability to schedule for evening or weekend work occasionally

Valid driver's license in your state of residence and reliable personal vehicle

Salary Description

$60,000-$85,000