IT System Support

Job Description

Grocery Distributor seeking an IT Tech for cold storage facility.

Appy now, start same week!

Job Title: Warehouse Systems Support Technician

Job Purpose:

We are in a warehouse environment working 24/7/365 (nights, weekends). We have multi-temperature buildings ranging from -20 to ambient temperatures. We have some equipment that is over 30’ in the air. Our mission is to assist in all technical related issues within the warehouse, keeping operations running at all times.

Schedule: TBD 4/10

Essential Duties and Responsibilities:

Resolve and log emails sent to IT support

Respond and resolve IT related issues over the phone

Setup, maintain, troubleshoot company mobile phones

Desktop and laptop PCs:

Installation of operating system and user applications

Routine maintenance

Data recovery

Troubleshoot hardware and software issues

Implement anti-virus software and use for virus and spyware removal as needed

Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.

Resolve any Microsoft imbedded OS configuration issues

Resolve any mobile and wireless devices.

Setup, configure, and troubleshoot network devices and infrastructure

Process approved "I.T Request" forms which could include:

Creating new user accounts for warehouse software

Creating new domain/AD accounts

Create and link shared folders

Relocating users and hardware within the facility

Changing users access within warehouse software

Maintain a clean, neat, organized work area at all times.

Updating equipment inventory and maintain assets.

Other duties as assigned.

Minimal Requirements:

High school diploma or equivalent and relevant certifications

Professional IT experience needed.

Ability to work varied schedule including weekend and early morning shifts

Ability to pay attention to detail, meet deadlines, and work within a team environment or independently.

Be able to communicate and be able to interact with all levels of personnel.

Must have excellent written and verbal communication skills

Knowledge of Microsoft Applications

Knowledge of warehouse operations is a plus

Analytical and technical skills is a must

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Ability to work in a distribution center environment with a variation of temperatures.

Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Lifting up to 50lbs

Disclaimer

This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Employee may be asked to perform other duties as required.

Company Description

Epic Personnel Partners, LLC, a woman-owned staffing firm based in Pleasanton, CA, specializes in building long-term relationships with clients, candidates, and employees. We address staffing challenges across industries by understanding your business and matching the right talent to your needs. Our placements with leading companies highlight our commitment to quality and results.

What Sets Epic Apart?

Epic prioritizes client success by listening, understanding challenges, and delivering tailored staffing solutions. Using cutting-edge technology, we connect you with top talent efficiently. Our process evaluates candidates not only on skills and experience but also on personality and fit, ensuring the right match for your team.

With over 75 years of combined expertise, our team excels in full-cycle recruitment across various fields, including Administrative, IT, Call Center, Light Industrial, and Hospitality. For over two decades, we’ve successfully addressed talent needs, offering 24/7 support for last-minute or emergency requests.

We don’t aim to be the biggest—just the best. Let’s work together to be Epic!

Company Description

Epic Personnel Partners, LLC, a woman-owned staffing firm based in Pleasanton, CA, specializes in building long-term relationships with clients, candidates, and employees. We address staffing challenges across industries by understanding your business and matching the right talent to your needs. Our placements with leading companies highlight our commitment to quality and results.\r\n\r\nWhat Sets Epic Apart?\r\n\r\nEpic prioritizes client success by listening, understanding challenges, and delivering tailored staffing solutions. Using cutting-edge technology, we connect you with top talent efficiently. Our process evaluates candidates not only on skills and experience but also on personality and fit, ensuring the right match for your team.\r\n\r\nWith over 75 years of combined expertise, our team excels in full-cycle recruitment across various fields, including Administrative, IT, Call Center, Light Industrial, and Hospitality. For over two decades, we’ve successfully addressed talent needs, offering 24/7 support for last-minute or emergency requests.\r\n\r\nWe don’t aim to be the biggest—just the best. Let’s work together to be Epic!