Chief Engineer of Data Center Operations

Are you ready to join a team at one of the world's most customer-focused companies? As part of our Data Center Engineering Operations team, you will collaborate with dedicated front-line responders to manage and maintain our powerful data centers. Our mission is to ensure critical infrastructure systems stay resilient against any challenge.

Join AWS, known for having the largest cloud computing portfolio. As an Amazonian, you will work in sophisticated, safe, and secure environments. Chief Engineers play a vital role in maintaining these standards by leveraging innovative technology and evolving work practices to adapt to market changes.

A passion for learning and growth is part of our identity, helping us lead the industry in cloud services. Embrace the opportunity to work hard, have fun, and make history with us!

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of AWS's global infrastructure. We keep the cloud running by supporting all AWS data centers and their critical components, ensuring our customers have uninterrupted access to innovative solutions.

As part of a diverse team encompassing software, hardware, and network engineers, supply chain experts, security specialists, and operations managers, you will collaborate to meet the highest standards of safety and efficiency for our customers. Experience a culture that encourages bold ideas and empowers you to see them through.

Key Responsibilities:

Serve as the primary escalation point for facilities-related issues and oversee routine and emergency operations for critical systems, including switchgear, generators, UPS, power distribution equipment, and cooling systems.

Conduct root cause analysis of equipment failures and ensure troubleshooting within Service Level Agreements (SLA).

Train and mentor Engineering Operations Technicians while collaborating with the Facility Manager to cultivate team culture.

Develop and implement new standard practices for Engineering Operations and vendor support teams.

Assist with the construction of new facilities and projects to enhance current efficiency.

Be available for routine maintenance and emergency calls outside regular business hours.

Communicate complex technical information clearly to non-technical audiences.

Work with IT managers and business leaders to optimize plant safety, performance, reliability, and efficiency.

Ensure compliance with safety procedures by both vendor and Amazon staff.

Establish performance benchmarks, analyze facility operations, and prepare maintenance reports.

Utilize administrative tools like Microsoft Excel, Word, and Outlook for daily tasks.

Physical Requirements:

Ability to lift/move up to 39 pounds independently and participate in group lifts for 40+ pounds.

Capability to work at heights and perform tasks on ladders.

Regular physical activity, including walking, using hands, and postural tasks.

Work in environments requiring hearing protection.

A Day in the Life:

In this role, you will be at the forefront of electrical and mechanical troubleshooting in hands-on situations. You will manage, operate, and troubleshoot mission-critical data center facility equipment to maintain better than 99.999% uptime. This includes diesel generators, 3-phase electrical systems, cooling towers, water systems, and fire/life safety equipment.

Your role will include directing and supporting technicians, managing projects from conception to completion, and collaborating with external teams such as engineering and finance. You will be tasked with setting milestones, tracking costs, and documenting project outcomes.

About the Team:

Amazon Web Services (AWS) is the leading cloud platform globally, having pioneered cloud computing and continuous innovation. Our diverse experiences contribute to our success. We encourage all qualified candidates to apply, regardless of traditional career paths or experiences. We foster an inclusive culture, valuing unique perspectives and empowering individuals through mentorship and career development opportunities. Work-life balance is essential, and we prioritize flexibility, so you feel supported both at work and home.

Basic Qualifications:

Technical training or relevant degree (e.g. electrical, mechanical).

3+ years of electrical or mechanical experience.

3+ years of experience in data center or mission-critical facilities.

Preferred Qualifications:

4+ years of Data Center Engineering experience.

Associate or Bachelor's Degree.

Experience in team leadership.

Amazon is an equal opportunity employer committed to an inclusive corporate culture.