Security Operation Manager

Overview

EKG Security, Inc. focuses on our clients and our employees. Without people, we would not exist. Our mission is to provide customized services for people and organizations. Not only do we customize our service, but we also focus on customizing how we lead our employees. Our goal is to provide a family oriented and team environment where individual employees recognize their value and they value others.

If you are a retired law enforcement officer or military veteran, we value your service & desire the opportunity to work with you.

If your goal is to be a part of an organization that values its people, leads and trains them, then EKG Security, Inc. is for you!

EKG Security, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Security officer positions may require you to perform the following regularly during a shift:

Lift and/or carry up to 50 lbs

Reach over your head with 10-25 lb loads

Climb stairs with loads up to 50 lbs

Walk and stand for long periods of time, climb stairs & ladders

Type or work at a keyboard or desk

Job Description

Position: Security Operations Manager

Location: Roanoke, VA

Employment Type: Full-time

Salary: $60,000 based on experience

Description: Operation Managers for EKG Security are responsible for the direct oversight of multiple sites.

Operation Managers are the front-line management representatives of EKG Security for clients. He/she must have expertise and experience with scheduling, site personnel management and decisions, development of post orders, training of subordinates, proper communication with management, and proper client management. This Manager reports directly to the Vice President of Operations and Development.

Responsibilities include:

Enforcing all security policies and procedures, whether contained in the Post Orders or the Employee Handbook

Communicating effectively with Security Officers and Site Supervisors

Managing all information resources for the security team, including updating Post Orders and Standard Operating Procedures

Preparing and reviewing schedules to ensure coverage at all sites

Reviewing and approving timekeeping records

Reviewing incident reports prepared by Security Officers and Site Supervisors

Assisting in the development and implementation of programs designed to increase the effectiveness of the security team

Notifying Operations Manager of personnel issues

Responding to emergency situations such as fires, chemical spills, medical emergencies, bomb threats, or explosions

Providing customer service in accordance with company established standards and expectations

Reviewing daily activity reports and guard tracking reports

Maintaining professional appearance and demeanor and ensuring the security team presents a professional impression to clients and visitors at all times

Managing on-site training of new Security Officers

Possessing a complete and thorough working knowledge of all client sites and functions in assigned area

Expectations include one or more of the following essential job functions:

Using proper body mechanics while performing duties

Remaining alert and aware of surroundings

Ability to think clearly during crisis or high-stress situations

Demonstrate ability to work with other and interact appropriately

Communicate effectively with other members of staff and management team.

Use a computer or tablet with advanced competence to include:

Guard tour system

Camera monitoring system.

Microsoft Office applications

Scheduling and timekeeping software

Required Experience, Education & Licenses:

Associates Degree (any discipline) preferred but not required

Ability to pass any State-required training or other qualifications for licensing

Possess a valid driver's license

Have one or more of the following:

Active, Reserve or National Guard service (any branch)

Auxilary Police or Police Cadet service

Meaningful and verifiable work history

Minimim 2 years verifiable security experience

Required Skills

Proficient computer skills including Microsoft Office, Google Apps, HR software, time-entry software, scheduling software, and learning management system software

Ability to utilize client monitoring equipment (guard tour, badges, cameras)

Effective oral and written communication skills

Active listening skills

Ability to assess and evaluate situations effectively

Ability to identify critical issues quickly and accurately

Attention to detail

Manage personnel, including schedules

Operate radio or telephone equipment and console monitors

Additional requirements

Must be at least 18 years old or the minimum age required by the State

Must be a US citizen or foreign citizen authorized to legally work in the United States

Must have access to reliable/self-owned transportation that allows for short-notice response

Must be able to provide, upon offer of employment, a DD214 discharge document with discharge status (if applicable)

Physical Requirements and Environment

Minimal to no work in extreme temperatures is expected, however some situations may require outside work in extreme temperatures

Working on computer, sitting, telephone usage, driving, standing, walking/conducting rounds when necessary

Standing, walking, bending, light lifting, limited stretching, and reaching

Benefits

Employee benefits include:

Paid Time Off (Vacation and Sick)

Health Insurance

Dental Insurance

Vision Insurance

Short and Long Term Disability

Life Insurance

401k w/ Company Match

#WHYEKG

Motor Vehicle, Drug Screen, Criminal Background Check, Credit Check, Education Verification, Employment Verification