Director of Ticket Sales Full-Time Mullins Center (UMass-Amherst)

Overview

Oak View Group (OVG), an international sports and entertainment firm representing venues, teams and world-class events, is seeking a professional salesperson to join our growing corporate team. The Director of Ticket Sales position at our UMass Amherst property would oversee the ticket sales team, and manage the sales and servicing execution of season tickets, partial season tickets, mini-plans, group tickets, and individual tickets for the Minutemen athletics department.

This role pays an annual salary of $80,000 and is bonus eligible.

Benefits for full-time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until June 6, 2025.

Responsibilities

Manage sales team, helping them to achieve the department sales and activity targets and goals

Oversee the day-to-day sales reporting and communication with client and OVG executive team

Maximize revenue through the sale of ticket packages including season tickets, partial plans, group tickets, and individual game tickets

Establish professional relationships to repeat business and superior customer service

Use proactive tactics to create opportunities for new business with existing customers

Use cold calling, appointments, and social selling as tools to sell season, group, and partial ticket plan packages

Conduct weekly sales meetings and create reporting system to client/OVG corporate team

Call past customers and new customers to generate ticket sales

Conduct inside and outside appointments to gain business with new and existing customers while maintaining high call volume

Participate in outside networking events to gain additional business & develop relationships with new leads

Handle incoming sales calls from prospective clients for all ticket packages

Meet or exceed appointed sales goals for all ticket packages

Maintain and complete accurate records for customers

Staff all home games to assist ticket sales promotional programs

Multi-task between handling large call volume and servicing customers

Ability to handle heavy call volume, both outbound and inbound

Ability to work nights, weekends, and holidays as dictated with event schedules

Other duties as assigned Qualifications

Bachelor's Degree from accredited college/university in a related field required

5+ years of sales experience with emphasis in college, major, or minor league sports team ticket or premium seating sales

Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required

Excellent written and verbal communication skills in the English language required

Demonstrated ability to manage numerous business relationships in a professional manner

Superior time management skills and presentation skills

Must possess attention to detail, organization, and ability to listen

Must be professionally aggressive, competitive, and possess a dedicated attitude

Must be highly motivated and positive with strong aspirations to be successful

Ability to work nights, weekends and holidays as needed, in addition to traditional business hours