ServiceNow Developer

Title: ServiceNow Developer

Remote / Hybrid Schedule: 3 days expected onsite

Hours shift On Call Timezone: EST 8:30-5:00 pm full time (40 hours)

Start Date: ASAP

Duration: 6 months

Subvending Allowed: Yes, but they need to agree to our terms with NEU and we need to provide work authorization

Interview Process: Ms Teams video

Responsibilities:

Performing day to day administration of the ServiceNow platform, including making approved changes to process and workflows, troubleshooting incidents and fulfilling support requests, and ensuring the overall health of the ServiceNow platform.

Performing ServiceNow implementation tasks including but not limited to configuration, integration, and custom application development.

Developing clear and concise technical documentation

Communicating ServiceNow process, operations and capability information to all levels of management effectively.

Perform installation and testing of vendor-provided updates and new releases

Work with users to identify and refine business requirements and workflows

Support the design of ServiceNow integrations and work with business partners and technical teams for implementation Identify and define business solutions for users

Qualifications:

Minimum 3+ years of direct experience as a ServiceNow Developer/Admin, configuring core ServiceNow modules including core ITSM (Change, Incident, Request, CMDB/Discovery), as well as Self-Service Portal, HR Service Delivery, CSM, and/or Performance Analytics. Must have experience developing scoped applications on the platform.

Demonstrated understanding of service management processes, operations and procedures

Familiarity with Agile (Scrum) and Waterfall project management methodologies

Advanced Scripting/ Reporting and other classes area highly recommended

Experience in producing enterprise level reports, including compiling data from several different sources

Experience with processes involving problem identification, recovery, escalation and resolution

Ability to be flexible, adaptable, and to learn new concepts quickly

Technical skills: HTML, CSS, JavaScript, SOAP/REST API

ServiceNow Administration certification