Sr Case Manager - Project Serve

Senior Case Manager - Project Serve

Living Classrooms Foundation strengthens communities andinspires young people to achieve their potential through hands-on education andjob training, using urban, natural, and maritime resources as "living classrooms".

The Workforce DevelopmentDepartment of Living Classrooms Foundation includes the Broadway OverlookCommunity Center, which houses the Adult Resource Center and ProjectSERVE. Project SERVE is a 4-month job training program that teaches marketableskills in construction, general carpentry, solid waste removal, andlandscaping, while participants revitalize Baltimore neighborhoods and workwith career coaches to find sustainable living-wage employment. Program goalsare to train and place participants, many of whom are returning citizens, inemployment while providing support services. In addition, SERVE helpskeep city neighborhoods clean and safe by reducing environmental hazards andrisks to public safety. Project SERVE offers a full continuum of supportservices, beginning prior to release from incarceration, and continuing througha 12 month after-care component that includes regular contact with careercoaches.

The Senior Case Manageris responsible for supervising career coaches at the Broadway OverlookCommunity Center. S/he is responsible for ensuring participantsreceive guidance from career coaches in setting goals and creating plans forgoal achievement. In general, this includes assistance with theemployment process, provision of job retention services, and cultivation ofrelationships, both with participants and potential employers. The SeniorCase Manager reports directly to the Director of Workforce Development.

Summary of Essential JobFunctions

Member Development(Direct Service)

Guide members in setting career, educational, and life goals; and in creating plans to achieve these goals.

Implement a policy which clearly defines the requirements for a member to continue receiving career development support.

Prepare members for an organized job search, including the securing of ID, understanding background issues, creating current resumes and reference letters, and utilizing time management tools.

Assist members in selecting and securing better employment.

Prepare members for successful job interviews.

Provide job retention services to help address issues before they lead to separation from employment.

Focus on long term career path, and a specific time frame for each job.

Encourage member participation in educational programs, particularly for those lacking a high school diploma.

Coordinate the overall activities of case management staff. Data Entry

Maintain daily records to document service provided to members, employers, and other supporting agencies.

Maintain and improve the data tracking system design.

Track all program participants for one year including individual case notes and employment retention data. ProgramPartnerships

Work with committed employers to understand and meet their human resource and business needs.

Develop new employer relationships that will increase career opportunities for successful members.

Develop and maintain relationships with outside agencies to provide support services

Facilitate and maintain relationships with partners and referral agencies Administrative

Manage case management department, including conducting regular performance evaluations, goals and actions, and file audits

Interpret grant performance goals into service plan outcomes

Administer assessments related to program eligibility and identify risk factors that could impact participant success

Train and supervise Staff

Facilitate intake of new members

Assist LCF Development with drafting proposals and submitting RFP's

Prepare and submit reports for funding connected to member development and case management

Monitor services for quality assurance General Skills and Duties

Willingness to work as a team to meet Project SERVE's mission, objectives, and yearly goals.

Commitment to honesty and integrity in the performance of all duties.

Qualifications

• Master'sDegree in Social Work (MSW) preferred

• Bachelor'sDegree in Social Work (BSW), Psychology, Counseling, Criminal Justice, or arelated social/behavioral science field

• Bilingual- a plus

• Abilityto work effectively with people of diverse educational and culturalbackgrounds, from justice-involved individuals to public officials

• Two-threeyears' experience in delivering case management services

• Expertisein identifying local labor market data and effectively translating thisinformation to participants

• Knowledgeand experience working with the criminal justice system

• Excellentverbal and written communication skills required

• Computerliteracy, including knowledge of basic software applications and familiaritywith the Internet, email, social media, and other forms of computer - andphone-based communication

• Drivento attain measurable results

• Abilityto foster a cooperative work environment

• Abilityto establish and maintain effective working relationships