Senior Cloud Engineer (AWS Connect)

Senior Cloud Engineer (AWS Connect) 442126

DETAILS

Location : Addison, TX 75001 (onsite 4-days per week [M-TH])

Position Type : 6M C2H

JOB SUMMARY

Vaco Technology is currently seeking a Senior Cloud Engineer (AWS Connect) for a 6M C2H opportunity located in Addison, TX 75001 (onsite 4-days per week [M-TH]). The Senior Cloud Engineer (AWS Connect) will play a critical role in driving strategic organizational initiatives, leveraging cutting edge technologies to ultimately overall improve Customer Service Operations. The Senior Cloud Engineer (AWS Connect) will develop robust cloud-based Contact Center Solutions, resulting in enhanced customer satisfaction. The Senior Cloud Engineer (AWS Connect) will lead cross-functional teams in application modernization and optimization, implementing innovative solutions. The Senior Software Engineer (AWS Connect) will support the digital transformation efforts, utilizing AWS capabilities to streamline and standardize processes, delivering high-quality exceptional service outcomes.

Architect / Design / Develop AWS-based Contact Center Solutions - Ensuring Scalability / Security / Reliability

Integrate AWS Connect with Lambda / DynamoDB / API Gateway / S3 / SNS / SQS / AWS Services

Develop Custom Contact Flows / Real-Time Analytics / AI-Driven Automation to Enhance User Experience

Designing / Implementing Complex Contact Flows - Advanced Routing Logic / Speech Recognition / Text-to-Speech Utilizing LEX Bots / Polly, etc.

Lead a Team of Software Engineers - Providing Technical Guidance / Mentorship / Code Reviews

Collaborate with Business Stakeholders / Product Managers / UX Teams - Aligning Technology with Need

Foster the Adoption / Advocate for the Acceptance of the Agile / SCRUM Methodology - Ensuring Efficient Spring Planning / Execution / Continuous Improvement

Build / Maintain Integrations - CRM Systems / 3 rd Party APIs / Enterprise Applications, etc.

Automate Deployments / Infrastructure Provisioning (Terraform)

Ensure Seamless Integration with AI / ML Services - Chat Bot / Speech Analytics / Sentiment Analysis

Optimize AWS Connect Performance via Monitoring / Logging / Real-Time Insights

Maintain the Operational Integrity of AWS Connect Solutions Directly Impacting Customer Satisfaction / Services Delivery - Ensuring Technical Issues are Resolved Promptly / Timely

Implement Security Best Practices / Ensure Compliance with PCI-DSS / GDPR / Industry Regulations

Conduct Risk Assessments / Incident Response Planning - Ensuring High System Availability

Implement Effective Code Review Practices to Enhance Code Quality / Reduce Bugs / Foster Continuous Improvement - Delivering High-Quality Software Solutions

Networking Concepts / Protocols (knowledge) - Specifically within Telephony Environments (VoIP / SIP, etc.)

Security Protocols / Systems (understanding) - Active Directory / IAM / SAML / SSO, etc. JOB REQUIREMENTS

Senior Cloud Engineer (AWS Connect) - Architect / Design / Develop AWS-based Contact Center Solutions

AWS Connect Features - Design / Develop / Implement / Complex Solutions Configure / Manage Features (Voice / Chat Capabilities / Voice Recognition / Text-to-Speech / Outbound Dialing)

AWS Connect Troubleshooting- Ensuring Seamless Communication Enhancing Customer Services Operations Directly Impacting the Delivery of High-Quality Services

AWS Connect Integration - Build / Maintain Integrations with CRM / Third Party APIs / Enterprise Applications AI / ML Services (Chat Bot / Speech Analytics / Sentiment Analysis)

AWS Connect API - Automate / Manage / Customize Aspects (Managing Agent / Contacts / Routing / Analytics / Integrations, etc.)

Contact Center Performance Optimization - Analyze Call Flow Data / Identify Bottlenecks / Implement Improvements to Reduce Call Handling Times / Improve Customer Satisfaction

AWS Infrastructure / Services - ECS / S3 / Lambda / DynamoDB, etc.

AWS IAM - Create / Troubleshoot / Update Users / Groups / Roles / Policies in AWS IAM Ensuring Connectivity Between AWS Resources

Backend Application Development (hands-on expertise) - Python / NodeJS / C# / Java

Terraform - Deployment Automation / Infrastructure Provisioning

DevOps Development (hands-on) - Jenkins / Docker / Azure DevOps / Kubernetes / CI/CD Pipelines

SCRUM / Agile Development Methodology - Leading Sprint Planning / Execution / Continuous Improvement

PREFERRED (not required)

AWS Cloud Certifications (strongly preferred)

Contact Center Technologies - VoIP / SIP / WebRTC, etc.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Virginia residents may access our state specific policies here .

Residents of all other states may access our policies here .

Canadian residents may access our policies in English here and in French here .

Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations;

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.