Lead Mitigation Technician

Job Title: Lead Mitigation Technician

Location: Charlotte, NC

Reports To: Director of Operations

About Reliable Restorations®

Reliable Restorations® is a trusted full-service restoration and renovation company with over 20 years of experience. We specialize in multi-family, senior living, and commercial properties across the Charlotte Metro area, providing high-quality results through proactive communication and exceptional service.

Position Overview

The Lead Mitigation Technician plays a crucial leadership role in directing and executing restoration projects related to water, fire, mold, and storm damage. This is not just a technical position — it is a field leadership role requiring the ability to manage crews, oversee complex projects, ensure safety and compliance, and deliver exceptional client experiences. This role is ideal for a confident, experienced restoration professional who thrives in high-responsibility environments and is committed to leading by example. Emergency response availability after hours and on weekends is required.

Key Responsibilities

Lead and manage mitigation field teams, ensuring high performance and accountability

Conduct property and structural damage assessments to determine restoration needs

Oversee and participate in water extraction, drying, and cleanup operations

Implement mold remediation, fire restoration, and asbestos abatement procedures

Train and mentor technicians, promoting skill development and best practices

Operate restoration tools and equipment safely and efficiently

Maintain accurate project documentation using industry-standard software

Communicate directly with clients, providing updates and managing expectations

Enforce strict safety protocols and ensure compliance with industry standards

Participate in rotating on-call schedule for emergency response

Qualifications

Minimum 3 years of experience in mitigation/restoration, with proven leadership experience

WRT certification preferred (or willingness to obtain)

Strong knowledge of mold remediation and asbestos abatement processes

Comfortable lifting 50 lbs, climbing ladders, and working in various site conditions

Excellent leadership and team supervision skills

Strong problem-solving ability and attention to detail

Effective communication skills with clients and team members

Availability for after-hours, night, and weekend emergencies

Work Schedule

Full-time, with rotating on-call availability for emergency response outside of regular business hours.

Benefits

Competitive pay (based on experience)

401(k) with company match

Paid holidays and PTO

Tuition reimbursement and professional development support

Opportunities for growth within a stable and respected company

Why Join Us?

At Reliable Restorations®, we foster a positive, team-oriented culture. We are committed to ongoing professional development and offer growth opportunities within a stable and reliable company.

How to Apply

To be considered for the position, please complete the application form through the link below: