Product Support Sales Rep, Electric Power Generation

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.What You Will Be Doing:

As the Electric Power Generation Product Support Sales Representative (EPG-PSSR), you will provide exceptional customer service by promoting sales of service agreements for the Commercial Service and Engine Service Department. This position will be charged with covering assigned territories and establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements. You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction.Primary Responsibilities:

Provides constant support of Product Support Manager’s leadership and direction

Increase service sales and market share with all customers in assigned territory

Maintains current customer and prospect list for assigned territory

Coordinates regular customer visits and follow-up

Perform site audits, technical reviews of customer equipment, and prepare service related proposals

Market customer service agreements (CSA’s)

Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink

Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned

Informs Product Support Manager of new customer service opportunities

Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns

Consistently maintains positive, productive and mature work ethics

Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility

Works with various vendors to solicit parts or services required to support any proposed service activity

Maintains up to date maintenance contract pricingAdditional Responsibilities:

Participate in required safety program and work in a safe manner.

Additional duties as assigned by manager.Who We Are Looking For:

To be successful in this position you should have prior sales experience, preferably in the industry, including parts and/or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to work in an assigned territory with limited supervision is essential to this position as well.Education/Experience:

High school diploma or equivalent required.Required Qualifications/Skills:

Adequate knowledge of the Caterpillar Commercial Engine products, recommended maintenance schedules, and technical experience to support service sales.

Ability to express ideas and influence others in a positive manner to accomplish work goals.

Ability to work with limited supervision and in a team atmosphere.

Experience working an assigned territory.

Driving record that meets company standards.Preferred Qualifications/Skills:

Prior Sales Experience

Industry experience in Caterpillar Commercial Engine products, parts, and/or service for 2 – 5 yearsValues:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.

Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.

Teamwork: We work as one across our organization for the benefit of our customers.

Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.

Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner

Exhibiting honesty and integrity

Acting in a fair and ethical manner

Team mentality

Delivering quality results

Embraces change / improvement

Exhibiting superior customer service skills

Exhibiting pride and ownership

Working with a sense of urgency

Exhibiting a winning attitude What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.Competitive Pay Structure

Compensation: Competitive Pay

Individual Bonus Opportunities Available

Technician Tool Allowance

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness CoachingEmployee Wellness Program

Medical, Vision, Dental Insurance

Prescription Drug Coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life InsurancePersonal Time Off

Paid Holidays

Paid Sick Leave Career Development

Tuition Reimbursement

Ongoing Training

Advancement Opportunities

Full-time