Front desk agent

Job Description

About us

At Yurbban Hospitality Group, our mission is to bring happiness to people through the management of innovative and responsible tourism projects. We are guided by the following values:

WOW!: We love originality and strive to surprise in every detail. We work with creativity, active marketing, and continuous innovation.

CONSCIOUS: We aim to improve the world through responsibility and sustainability. We implement and collaborate on social responsibility projects to contribute actively.

HONEST: We act ethically, making decisions consistent with our culture. We prioritize transparency in our actions and communication.

PASSION: We give our best in every challenge, having fun when putting ideas into action.

TEAM: We create together to achieve a shared goal where every opinion matters.

We operate accommodations and restaurants in cities such as Barcelona, Madrid, Sevilla, Miami, Bogotá, and Lima under the brands Yurbban, UMA Suites, and The Spot. As we continue to grow, we seek passionate professionals in the hospitality industry who share our vision and want to contribute to creating exceptional guest experiences.

Why work with us?

Working at Yurbban Hospitality Group is more than just a job; its an opportunity to grow, innovate, and make a difference. We foster a collaborative work environment where every opinion matters. We value creativity, social responsibility, and transparency. Here, your work will have a purpose, and youll contribute to the success of the company while growing both professionally and personally.

What can you expect working at YHG?

At YHG, you will enjoy competitive market salaries, growth and development opportunities, training programs, and a dynamic and collaborative work environment. Some of our additional benefits include:

Career development opportunities within the Group.

Regular team-building activities.

Continuous training and innovation opportunities.

Flexible work schedules.

Discounts on group accommodations.

Vision, Dental, Alternative care insurance.

Retirement Plan.

Key responsibilities:

As a Front Desk Agent, you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include:

Actively welcome, greet, and check guests in with a warm and friendly demeanor.

Provide guests with knowledge about the hotel, its services, the city, and local events.

Ensure all guest requests are handled promptly, efficiently, and accurately.

Differentiate between guest types and assist them accordingly (VIP guests, groups, walk-ins, etc.).

Follow up on all arrivals, special requests, room modifications, and reservation inquiries.

Address guest complaints, accidents, and incidents within a 20-minute response time, recording all matters in the hotels system.

Maintain clear communication with the team, updating and reviewing handover books and passing on guest feedback.

Ensure guest privacy and security, adhering to confidentiality standards.

Uphold hotel policies regarding credit, payment methods, and guest accounts.

Encourage up-selling to maximize room rates.

Keep the front desk organized, ensuring all necessary supplies are available.

Support night audit operations when needed.

What are we looking for?

We are looking for a customer-focused, professional, and proactive individual who thrives in a fast-paced hospitality environment. The ideal candidate should have:

Strong customer service skills with a guest-first mindset.

Excellent communication skills, both verbal and written; multilingual abilities are a plus.

Familiarity with front desk operations and phone systems.

The ability to work flexible hours, including nights and weekends.

A positive attitude, strong work ethic, and a team-oriented mindset.

Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays.

Full-time