TaskUs Imus Customer Service Representative

As a Teammate:

You will receive inbound and/or place outbound calls.

You will provide accurate and timely responses for inquiries coming through email and live chat support channels.

You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.

You will also manage and resolve customer complaints. You will identify and escalate priority issues.

You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.

You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.

You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.

You must also participate in all Internal and External mandated training and/or seminars.

You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.

You will also provide feedback to management concerning possible problems or areas of improvement.

You will also perform other duties as assigned by management.