Customer Service Advisor

Job Description

Do you thrive in environments where customer service and automotive expertise go hand in hand? If so, join our team at Six Star Automotive in Sandpoint, ID, where we are seeking a dedicated and detail-oriented full-time Customer Service Advisor. If you're passionate about building relationships, helping customers understand their vehicle needs, and ensuring smooth operations between customers and technicians, this opportunity is for you!

WHAT'S IN IT FOR YOU?

At Six Star Automotive, we believe in rewarding hard work. That's why we offer:

Pay:

Hourly pay during training, then commission-based earnings between $40,000 - $60,000 per year, based on sales performance

Schedule:

Monday - Thursday, 7 AM - 6 PM

Benefits:

4 Day work week

Gold Tier Medical Insurance coverage - 100% Premium Covered

Vision and Dental Reimbursement

401k with matching contribution 4% and profit sharing option

Parts Purchasing at company cost

Inventory Use for commuter vehicle

Employee Labor Rate / Part Margin deduction

Progressive and Incentive-based compensation structure

Competitive PTO structure

Standard Holiday structure

Christmas Bonus (variable)

Tool Reimbursement

Open communication and relationship with Owner

Caring and Passionate team environment

ASE Certification reimbursement - passed

HOW WE MAKE A DIFFERENCE

Since we opened our doors, our shop has provided exceptional automotive repair services for the Sandpoint area. Our team is dedicated to providing honest and dependable services for our customers. Our exceptional employees are the true key to our success. That is why we provide excellent pay, benefits, and perks as well as a healthy, open-minded work environment. With us, you are more than just a number and our owner always listens closely to employee ideas and concerns. We hope you'll join us!

ARE YOU THE CUSTOMER SERVICE ADVISOR WE'RE LOOKING FOR?

Valid driver's license

10 key experience

A great attitude with a professional appearance

Strong, clear communication and interpersonal skills

Detail-oriented with strong organizational skills

Enthusiastic about delivering excellent customer service

Ability to type 40+ wpm

Ability to explain complex vehicle issues clearly

Ability to use a computer for managing service records, processing transactions, and troubleshooting minor issues

Possessing an ASE Certification is a plus!

Previous experience as a Customer Service Advisor or in a related customer service role is preferred

AVERAGE DAY AS A CUSTOMER SERVICE ADVISOR

Every day, you are the trusted link between customers and our expert technicians. You greet customers with a friendly smile, listen attentively to their concerns, and translate their needs into accurate repair orders. You explain maintenance and repair recommendations, ensuring customers understand their options while providing clear cost estimates. Throughout the process, you keep customers informed, coordinate with technicians, and ensure each service visit runs smoothly. Whether you're answering questions, processing payments, or following up to ensure satisfaction, you play a vital role in delivering a seamless, professional experience that keeps customers coming back.

READY TO GET STARTED?

If you believe this Customer Service Advisor position matches your requirements, applying for it is a breeze. The initial application process can be completed in 3 minutes. Best of luck!

Job Posted by ApplicantPro

Full-time