Retail Store Manager- Sunrise Mall

Retail Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities:

Sales & Performance Management:

Drive sales targets through effective team leadership and strategic planning

Analyze sales data to identify trends and opportunities

Implement and monitor KPIs to ensure store productivity

Lead by example in delivering exceptional sales performance Team Leadership & Development:

Recruit, train, and develop store staff

Create succession plans to develop future leaders

Conduct performance reviews and provide coaching

Build and maintain a passionate, customer-focused team Operations & Merchandising:

Ensure optimal inventory management and stock control

Implement loss prevention strategies to minimize shrink

Execute visual merchandising standards to maximize sales

Oversee opening and closing procedures

Maintain store presentation and cleanliness standards Customer Experience:

Foster a customer-first culture throughout the store

Resolve complex customer service issues

Ensure consistent delivery of exceptional shopping experiences

Build and maintain customer loyalty Business Administration:

Manage store budget and expenses

Report key metrics to upper management

Implement company policies and procedures

Identify and resolve operational challenges Required Qualifications:

3+ years retail management experience

Proven track record of achieving sales targets

Strong leadership and team development skills

Excellent problem-solving abilities

Deep passion for retail and fashion

Flexible availability including weekends and holidays

Bachelor's degree preferred You'll Excel If You:

Are results-oriented with strong business acumen

Have exceptional interpersonal and communication skills

Demonstrate adaptability in a fast-paced environment

Show enthusiasm as a brand ambassador

Have experience in fashion retail