Technical Service Leader - Flex Packaging

We are seeking a Flexible Packaging Technical Service Leader to lead and manage our North American TS&D team for flexible laminating adhesives and coating solutions. This role is central to aligning technical service & development initiatives with our global and regional business strategies, supporting innovation, and developing high-performing teams. As a member of the North America Flexible Packaging Leadership Team, you will partner with Commercial, R&D, Marketing, Product Line Manager, Manufacturing, and Supply Chain teams to deliver customer-centric solutions, accelerate application development, and drive sustainable business growth. #LI-TJ1

Key Responsibilities

Leadership & Strategy

Align technical service & Development efforts with global and AP&C regional strategies. Manage the Application Development, Innovation Pipeline for the team

Drive performance of the NA Flex Pack TS&D team to meet business objectives and KPIs in partnership with Commercial organization.

Ensure all technical activities comply with Health, Safety, Environmental, and Quality (HSEQ) standards.

Team Management & Development

Organize, prioritize, and oversee team activities and lab operations to meet customer and project needs.

Provide coaching, performance feedback, and development plans for direct reports.

Lead recruitment and succession planning; support professional development through tailored Employee Development Plans (EDPs).

Technical & Application Development

Partner with Sales, R&D, Marketing & Product Line Managers teams to support product introductions, innovation, and customer application needs.

Lead technical support efforts for customers partnering with manufacturing, supply management, and Product Line Managers.

Build and manage a robust, value-driven innovation pipeline aligned with AP&C strategy (e.g., sustainability, market growth).

Develop and upgrade capabilities for the TS&D lab to support application development efforts as well as Develop capabilities for customer / OEM collaboration from the technical center.

Process & System Optimization

Develop and improve systems, processes, and procedures for compliance with EHS and quality standards.

Track TS&D metrics: lab workflow, new product launches, and progress toward goals.

Contribute to budget planning and manage team operations within budgetary limits.

Collaboration & Communication

Interface with global TS&D counterparts to ensure alignment in standards, testing, product transfers, and best practices.

Build and maintain strong relationships with customers, OEMs, suppliers (inks, films, etc.), and industry associations.

Provide regular reporting to leadership on key initiatives and progress.

Qualifications

Bachelor’s degree in Chemistry, Polymer Science, or a related technical discipline.

Minimum 10 years of industrial experience in the materials or polymer industry.

Strong technical knowledge of flexible packaging, lamination adhesives, and/or coatings—particularly for food or industrial applications.

Proven leadership experience managing cross-functional teams in a dynamic, growth-oriented environment.

Exceptional communication, interpersonal, and project management skills.

Strategic thinker with a hands-on approach and a passion for innovation.