Customer Service Representative

Qualifications:

At least High School Graduate with or without bpo exp

Good English communications skills

Willing to work in iloilo

Amenable to work on a shifting schedule.

Responsibilities:

Answer inbound calls and greet customers with energy and enthusiasm.

Place outbound calls and communicate with energy and enthusiasm to customers.

Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.

Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

Meet department productivity and quality standards.

Strive for first call resolution and take true ownership of customer needs and issues.

Communicate and follow instructions for one call customer resolution.

Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Take an active role in educating customers about our clients products and services.