Escalation/Project Engineer - Hybrid

Escalation/Project Engineer â Hybrid

Our client is a growing managed service provider in central Connecticut looking to add to their internal/in-house team. This position serves as an escalation point for the Help Desk and will collaborate with the field engineering team to complete project-based work.

Hybrid schedule â Office located in the greater Hartford area

Compensation range $80,000 - $95,000 + bonus potential and a great benefits package.

Responsibilities:

- Serve as the senior level technician for the in-house team, handling escalated technical support issues

- Mentor and train internal staff on solutions to complex technical support issues

- Lead complex projects, collaborating with field engineering team to complete cloud migration projects (taking ownership of the “remote” portion of the project work)

- Manage and troubleshoot issues related to network devices, SonicWall firewalls, wireless APs, managed switches

- Implement MFA and other managed security services and work with clients to achieve a strong security posture and remain within compliance standards

- Act as an expert for Microsoft environments and cloud solutions

Qualifications:

- 5+ years of experience working in a highly technical environment or managed service provider

- Desired certifications in the following areas â MS 365, Windows Server, SonicWall

- Strong experience with MS 365, Exchange server, OneDrive, Azure, and on prem Exchange

- Advanced understanding of networking concepts (managed switches), virtualization (VMware & Hyper-V), Windows Server OS, firewalls, and VoIP systems

- Ability to work on escalated tickets and balance project-based work (emphasis on Cloud migration projects)

- Must have excellent customer service skills with the ability to multi-task

- Must be able to act as a mentor for lower-level help desk team.

INDI