Key Account Manager - ECommerce

Job Description

Benefits:

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Tuition assistance

Vision insurance

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North Americas largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japans major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day in everything we do:

Integrity - We act honestly because nothing is more important than our reputation.

Teamwork - We are better together.

People-Focused - We put people first our Associates, customers, franchisees, and partners and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.

Accountability - We own our actions and decisions; we do what we say we are going to do.

Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future. Description

Reporting to the Director, eCom, National Sales, this position is responsible for the development and maintenance of account relationships with eCommerce companies that are national in scope. The primary objectives for this position are to strategically grow TBC market share with select customers in the eCommerce market segment by new account acquisition, maintenance of accounts to maximize sales, profits, and monitor the service level execution of TBC channels among these customers. This position also is required to assist senior management with any special projects as needed.

Job Responsibilities

Meets or exceeds TBC Corporations performance standards for quality and speed of service to our customers

Effective administration and management of account programs and initiatives.

Have a general understanding of the pre and post Sales cycle which include Forecasting, Supply Chain Planning, and Product Marketing.

Analyzes key commercial performance metrics (Sales/Margin/SLA) to identify risks/opportunities and develops needed action plans for sustainable growth for channel customers

Daily manages select customer portal interfaces to maintain proper communication and validation of customer product screens, inventory visibility/accuracy and product pricing alignmentAdditional Job Responsibilities

Secures needed information from TBC data systems sources (SAP/PIMS database) to facilitate product/item establishment for select customers product onboarding processes

Monitor operational metrics and collaborate with cross-functional teams including technical (IT), operations, marketing, merchandising, supply chain, master data, pricing and finance to ensure smooth operations across all functions and a cohesive customer approach for core and new projects

Ability to develop strong customer relationships at all levels within the accounts

Communication of business issues / trends with both customers and TBC management

Sales Budget and Expense ManagementContinued Responsibilities

Must be able to represent TBC Corporation at trade shows, conventions, promotional and customer sponsored events

Follow all safety practices as outlined in policy and procedures

Partner with internal business leaders to develop action plans to maximum revenue realization

Collaborate with internal Business Partners to monitor performance and identify business opportunities and best practices

Partner with Field Management team ensure customers are served at the highest level possible; ensuring customer concerns are identified and addressed internally and systems are revised based on feedbackAdded Responsibilities

Excellent verbal and written communication skills

Exceptional customer service ability and a high level of professional integrity

Ability to communicate effectively at all levels of company and customer management Ability and willingness to work a flexible schedule, including weekends

Ability to travel 25% of time or greater

Other duties as assignedQualifications

Bachelors Degree in Business, Management or a related field of study is preferred

5+ years of proven sales experience with high-level, sophisticated account management

Demonstrated ability to drive sales growth

Solid understanding of business processes and systems

Working knowledge of all TBC/NTW systems

Strategic Account development and maintenance

Strong analytical, logical thinking, presentation, and time management skills

Deep knowledge of Sales Force tool

Ability to grow revenues through customer relationship expansion and wiring

Previous experience in a fast-paced environment requiring strict organization, efficiency, and attention to detail

Proficient in forecasting sales projections

Knowledge of best practices for customer experience management and the customer lifecycle

Demonstrated ability to work cross functionally within multiple business units within a corporation

Excellent written and verbal communication skills

Highly proficient in Microsoft Office Tools

Bilingual in Spanish /English is a plusBenefits

Market competitive compensation

401(k) and Roth with company match. Immediate 100% vesting

Comprehensive benefits including medical, dental and vision

Company paid short term disability and employer subsidized long term disability

Company paid life insurance

Discounted tire purchasing

Tuition reimbursement

Employee assistance program

Generous paid vacation and paid time off

Customizable voluntary benefits

and More!Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Cultivates Innovation: Creating new and better ways for the organization to be successful.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

Develops Talent: Developing people to meet both their career goals and the organization's goals.

Ensures Accountability: Holding self and others accountable to meet commitments.

Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.

Full-time