IT Help Desk Analyst

Job Description

BCforward is currently seeking a highly motivated IT Help Desk Job opportunity for a Red Wing, MN location

Position Title: IT Help Desk

Location: Redwing, MN

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 1 year contract

Job Type: contract 40weeks per week- (Onsite)

Salary Range: $20ph - $23/ph

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

· Help Desk

· Configuration

· Installation

· Networking

Job Description:

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

Job Responsibilities:

· Ensure equipment is labeled according to specifications.

· Researches, verifies, and documents device specifications according to purchase order.

· Works in conjunction with service and business units to relocate equipment as requested by departments.

· Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.

· Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.

· Maintain inventory of supplies and equipment necessary to complete installations or repair requests.

· Collaborate with other IT Infrastructure areas to manage parts inventory.

· Evaluates and processes equipment according to IT Security policy and guidelines.

· May require overtime and on-call participation.

Required Skills & Experience:

· Two (2) years of customer service experience.

· Incumbents will possess good organizational skills as well as good written and oral communication skills.

· Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.

· Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.

· Possess flexibility with workloads to accommodate special projects or requests and high priority orders.

· Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).

· Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.

· Must be able to lift seventy-five pounds or more.

· Must be able to distinguish colors.

Preferred Skills & Experience:

Two (2) years customer service experience supporting computers.

OR

Associates degree.

OR

Two (2) years Technical School training in Computers, Technology, Electronics or a related field.

Required Education:

High School Diploma.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

IT, Helpdesk, Support, Network, System admin

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.