ServiceNow Administrator

Job Description

ServiceNow Administrator

Trinity, NC

Monday - Friday, 8am-5pm

Desired Skills & Experience:

4 years of experience maintaining the ServiceNow platform, including administering, configuring, upgrades, system health, and incident management

4 years of experience with Service Management (ITSM) is required

Experience integrating ServiceNow with other applications

Experience with at least 2 of the following modules ITSM, ITOM, SPM, CSM

Experience with service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLAs, metrics, reports, and dashboards.

Plusses:

Certified ServiceNow System Administrator Certification

ITIL v4 certification

Daily Responsibilities:

Maintains stability and usability of the platform

Performs application maintenance to include performance monitoring and error identification/remediation

Manages support for incidents

Manages update set creation and migration

Leads ServiceNow upgrade planning and execution

Manages instance security, user/group access, administration, access control lists, etc.

Job Duties:

Administer, configure, and maintain the ServiceNow platform across all modules, including managing out-of-the-box functionality

Perform enhancements, upgrades, and maintenance on ServiceNow platforms as necessary

Develop and implement fixes for bugs and issues found in ServiceNow

Create and modify forms, fields, and flow according to requirements

Design and create dashboards and reports to support business operations

Resolve incidents and service requests promptly Ensure the security of the ServiceNow platform, including compliance with regulations and internal policies

Collaborate with developers on release management activities

Utilize ServiceNow scripting modules such as Client Scripts, UI Policies, Business Rules, etc.

Create and modify knowledge base articles to enhance user support and documentation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Full-time