Ops Manager

Title: Operations Manager

Location: Los Angeles, CA (In-Person / On-site)

Reporting Structure: This role reports to the CEO.

The Company

Throne is a high-growth Series A startup on a mission to meaningfully expand access to clean and delightful bathrooms—and they’re growing fast. With flagship customers like LA Metro, Caltrain, and the District of Columbia, they’re on track to 5x ARR this year, making this a pivotal moment for the brand.

Why This Role is Exciting

Rapid growth trajectory: LA Metro is Throne’s largest flagship customer ($21.8M contract). With the company projected to grow from $8M to $20M+ in annual revenue by 2026, this is an opportunity to scale with a startup at the inflection point.

Transformative mission: You'll play a critical role in helping Los Angeles and surrounding areas tackle a public infrastructure challenge—improving access to bathrooms through innovative tech.

Empowered decision maker: You'll have full ownership of building and leading a passionate, hands-on team and the opportunity to develop efficient, scalable processes from the ground up.

Cross-functional visibility: Work closely with product, finance, sales, and marketing to ensure operational success and maintain alignment across the business.

Responsibilities

As the Operations Manager, you will oversee day-to-day field and warehouse operations in Los Angeles. You’ll lead, launch, and optimize Throne’s physical operations, managing frontline teams and ensuring operational excellence.

Own daily operations and uphold success metrics such as unit uptime and cleanliness satisfaction.

Hire, train, and manage an in-house Operations Team—including technicians, cleaners, and pump truck operators.

Foster a culture of accountability, care, and performance across the team.

Build workforce plans to ensure adequate staffing, optimize shift coverage, and minimize inefficiencies.

Analyze operational data to identify trends, resolve bottlenecks, and implement improvements.

Oversee logistics related to Throne unit deployment, customer delivery, and site testing.

Maintain inventory visibility and forecast future needs to ensure consistent service delivery.

Partner with account management and sales teams to support customer success and field-level execution.

Manage warehouse and fleet logistics, including vehicle and equipment maintenance.

Enforce safety protocols and ensure compliance with company and regulatory standards.

Contribute feedback to inform product, software, and service design at the company level.

Is This You?

3–5 years of experience in operations management or a related field—especially in physical operations settings such as micromobility, fleet management, hospitality, sanitation, or facilities.

Proven success managing hourly or field-based workers, with strength in hiring, training, coaching, and performance management.

Self-starter with strong organizational and leadership skills—comfortable getting hands dirty and leading from the front.

Deep understanding of logistics, warehouse ops, and field deployment processes.

Demonstrated ability to problem-solve in real-time, with common sense and urgency.

Comfortable in ambiguous, fast-paced environments and able to create structure that scales.

Passionate about delivering excellent customer or user experiences through operational execution.

Experience building or refining operational systems, SOPs, or internal tooling.

Collaborative, low-ego leader who prioritizes culture and team growth.

Ideal Candidate

Strong conversational or fluent Spanish is preferred.

Previous experience working with a technical physical product is preferred

Education

Bachelor’s degree or equivalent