User Support Specialist

To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer and is dedicated to the goal of building a culturally diverse staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities and veterans.

Job Title: User Support Specialist

Union Description: AFT/Professional Services Specialist 3

Job Category: Exempt, 35 hour workweek

Close Date: May 19, 2025

Salary Range: Range 21: $61,674.62 - $70,933.32 (Steps 1-4)

Position Summary:

The Support Specialist is responsible for supporting the School of Science which includes faculty, staff, research facilities and computer labs associated with the School of Science along with other areas.

Main Responsibilities:

Responsible for planning, development, implementation, management, maintenance and support of campus systems.

Responsible for researching, troubleshooting and resolving faculty and staff technological issues for all software and hardware in assigned areas.

Works independently to setup, configure and install hardware and software in departments.

Developing project budges, project timelines, represent TCNJ when working with vendors, development, monitor workflow automation, system configuration, implementation, administration.

Work independently with staff to identify technology needs, provide recommendations for life cycle replacement and work with Director of User Support Services to develop budgets and processes and plans for successful implementation.

Acts as liaison between the Information Technology department and the campus community with regard to computer technology issues, including training and one-on-one instruction with faculty, students and staff.

Keeps informed and up to date on new and emerging technologies to better serve campus needs. Research and plan for future development of systems and applications.

Researches solutions and advises assigned departments in the submission of technology budget requests. Responsible for ordering and installing approved budgeted items upon receipt.

Coordinates resources and provides expertise on technical, functional, and/or departmental topics during the development, integration, and implementation of new systems and applications.

Lead and participate in meetings, college events related to assigned responsibilities. Serve on standing and ad hoc committees as requested.

Required Qualifications:

Graduation from an accredited college with a Bachelor's Degree upon appointment or equivalent experience/education.

Analytical and technical problem solving skills.

General proficiency with software, hardware and operating systems.

Ability to multitask in a demanding environment.

Strong client-service orientation.

Exceptional organizational and communication skills.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications:

Final offer of employment is contingent upon the successful completion of a background check and reference checks.

Residency Requirement: In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.

About TCNJ

TCNJ is a highly selective institution that has earned national recognition for its commitment to excellence. Founded in 1855, TCNJ has become an exemplar of the best in public higher education and is consistently acknowledged as one of the top comprehensive colleges in the nation. TCNJ currently is ranked as one of the 75 "Most Competitive" schools in the nation by Barron's Profiles of American Colleges and is rated the No. 1 public institution in the northern region of the country by U.S. News & World Report. TCNJ was named the #10 value in public higher education by the Princeton review in 2009 and, in 2006, was awarded a Phi Beta Kappa chapter - an honor shared by less than 10 percent of colleges and universities nationally. A strong liberal arts core forms the foundation for programs offered through TCNJ's seven schools - Arts & Communication; Business; Education; Humanities and Social Sciences; Science; Nursing, Health, and Exercise Science; and Engineering. TCNJ faculty members are teacher-scholars who share a commitment to liberal learning. TCNJ is located within an hour, by train, of New York City and Philadelphia. The College's campus is set on 289 tree-lined acres in suburban Ewing Township and is known for its natural beauty and has 39 major buildings.

Employee Benefits:

As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public university career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:

Comprehensive benefit plans covering medical, dental and prescription plans

Generous leave entitlements program and Energy Savings Program

Employee and dependent Tuition Waiver and Reimbursement Program

Pension, retirement, and deferred compensation plans, group life insurance

Employee Assistance Program (EAP)

Employee affinity groups

New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)

Access to extensive learning opportunities

To view a comprehensive list of benefits available to employees, visit our Health Benefits Plans and Programs page to learn more!

Application Instructions:

Qualified candidates should apply online at: and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable candidate is selected.