Information Technology Supervisor 2

Schedule: Full-time

About Us:

Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.

What You'll Do:

Ohio Department of Public Safety - Director's Office/Information Technology (IT Support)

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Work hours: 8:00am - 5:00pm

Within the Information Technology Office (ITO) Support section, supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations:

Oversee operations & activities of the PC Support, Operations, Account & Mail Management Group (AMMG) & Service desk units (e.g., establish & enforce unit policies & procedures, schedule & conduct staff meetings, review work completed by staff, assist in resolving difficult computer problems, etc.);

Establish priorities & supervise subordinate supervisory personnel (e.g., provide developmental opportunities & work direction, coach staff to foster development, monitor staff activities to ensure quality customer service & information technology security, evaluate performance, approve section staffing levels, recommend discipline, pre-screen applications & participate in interviews);

Oversee the 24x7 support of internal IT customers; Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state;

Manage & monitor tickets via tracking system (i.e., ServiceNow)

Oversee the IT processes of Moves, Adds, & Changes of ODPS employees within the building & externally (i.e., ATP, BMV, EMA, ACF, etc.); Ensure the transition process of moving employees in & out of ODPS runs smoothly & non-disruptive; Develop & implement changes to the process to increase functionality when required;

Manage IT inventory supply levels; Coordinate hardware & software repairs with various external vendors;

Manage the efforts of Infrastructure Specialists & Information Technologists in the development of new IT projects & in the support of existing IT systems;

Act as project lead & coordinate technological resources in the design, investigation & delivery of IT engagements;

Analyze business functional units & prepare input for Project Managers & maintenance activities;

Collaborate with IT Supervisors to provide training on processes, procedures & skill development to ensure superior customer service;

Establish metrics for tracking staff time & utilize metrics to identify & resolve problem areas.

Ensure licensing of software procedures are followed;

Provide automated processes to track what is loaded on the PCs & cross reference to what is owned by the department;

Perform other duties as assigned.

6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 6 months exp. in performing project management functions as defined in series purpose.

-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 6 mos. exp. in performing project management functions as defined in series purpose.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Technical Skills: Information Technology, Systems Analysis

Professional Skills: Attention to Detail, Leading Others, Customer Focus, Decision Making