Infrastructure Specialist 2

Schedule: Full-time

Application Development and Enhancement:

Design, develop, and maintain ServiceNow applications and workflows to meet agency-specific needs.

Implement best practices for code development, testing, and deployment to ensure scalability and maintainability.

Participate in sprint planning, task estimation, and iterative development cycles for enterprise projects.

Optimize system performance and ensure adherence to enterprise data standards and security policies.

Enterprise Integration and Support:

Collaborate with agency representatives and internal stake-holders to define and document business and technical requirements for onboarding new agencies.

Support ongoing enterprise operations for all agencies, ensuring system functionality and integration with existing processes.

Develop and enhance enterprise-level IT solutions in Service-Now, including ITSM, ITOM, and other related modules.

Troubleshoot, analyze, and resolve technical issues during and after agency onboarding.

Discovery and service mapping.

CMDB

Business Analysis and Testing:

As an IS2 position will be expected to coordinate and work with customers and do some testing.

Mentorship and Collaboration:

Provide technical guidance and knowledge transfer to junior staff, agency stakeholders, and team members.

Participate in training sessions to familiarize agency staff with enterprise systems and tools.

Collaborate with cross-functional teams, including Service-Now administrators, network specialists, and data analysts, to ensure successful project delivery.

Assist in developing documentation and guidelines for ongoing application management and best practices.

Other duties as assigned.

Minimum Qualifications:

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology